DGM- Automation Operations Lead

Job Description

• Role Profile- Automation Service Manager
• Years in Support or Service management Role- 5-10 years
• Total years of exp- 12-18 years
• JOB Description-
• The individual should be experienced in stakeholder management, Running the stakeholders with estate performance reviews covering various issues, incidents, problem records and change requests ongoing in their estate.
• Take up service improvements to bring value to business areas. Experienced in presenting, reporting to senior stakeholders, running triage calls during High severity incidents.
• Should have experience leading or working in application, infra support functions preferably RPA using UiPath or Blue prism etc.
• should be able to share instances of service improvements and related achievements. Should have worked meeting SLAs and KPIs
• Good to have :
• Current Automation technologies and trends in Automation (Understanding of AI & ML sciences)
• Knowhow around various Automation tools.
• Understanding of ITIL processes (incident mgmt. Problem and change mgmt.)
• Business trends in usage of automation technologies and tools.

VOIS Equal Opportunity Employer Commitment

India :

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the  Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces  in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!