GM - Product Management Lead

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose :

Ready to take up the challenge & be in the mindset of driving Digital Transformation for the dynamic & rapidly changing world of Customer CARE (3000+ FTEs). The Product Management lead role allow you to create the future for CARE by leveraging cutting-edge technologies to transform the customer experience, drive productivity & cost enhancements and transform the employee experience. The role spanning across markets for CARE involves the following :

Who you are

Key accountabilities and decision ownership :

• Lead the team of Product Owners
• Build scalable products across markets; Design & implement product roadmaps.
• Own the Product Development Lifecycle from value identification, quantification, and Business Case to value Delivery & benefit realisation.
• Build implementation road map of digital stack based on digital capabilities.
• Drive solution deployment from CARE to other verticals and assess digital solutions from other verticals as best fit for CARE.
• E2E responsible for driving digital efficiencies target across Care.
• Liaoning with several teams including IO, Local markets, CARE Operations, CARE Planning, IT, Finance & HR teams.
• Periodically review with Senior leadership of CARE, IO & Local Markets
• Align product objectives with process KPIs.
• Timely reporting for periodic review meetings

Core competencies, knowledge, and experience :

Must have technical / professional qualifications :

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.

Together we can.