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Customer Service Agent

ConfidentialHyderabad / Secunderabad, Telangana

30+ days ago

Job description

Role & responsibilities

Build your customer service skills by being a first point of contact for DAZN customers
Complete our customer service training programme
Gain broader business experience by working with multiple global teams
Work on DAZNs customer retention strategy
Provide valuable feedback to improve the customer experience
Build data and performance skills by ensuring KPI and SLA adherence
Be part of an inclusive and dynamic customer service team
Own customer issues

Preferred candidate profile

Business level English (C1)

Previous work experience in a customer service environment

Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc

Strong focus on quality and ambition to deliver world class customer service experience for sports fans

Ability to troubleshoot customer queries such as streaming, payment and technical issues

Teamwork and willingness to adapt to DAZN processes

Excellent oral and written communication skills Even better if you have :

Experience working under pressure with the flexibility to meet the requirements of a 24 / 7 365 day per year operations team

Previous experience using Zendesk

An interest in global sports

Skills Required

Customer Service, International Process, Chat Support, Non Voice

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Customer Service • Hyderabad / Secunderabad, Telangana

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