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Customer Service - Team Lead

Customer Service - Team Lead

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description
  • Lead Customer Service Agents
  • Build your customer service skills by being a first point of contact for DAZN customers
  • Complete our customer service training programmed
  • Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy
  • Monitor / Report metrics
  • Provide valuable feedback to improve the customer experience
  • Build data and performance skills by ensuring KPI and SLA adherence
  • Be part of an inclusive and dynamic customer service team
  • Own customer issues
  • Business level English (C1)
  • Previous work experience in a customer service environment
  • Good understanding of customer service metrics such as Average
  • Handling Time, Average Response Time, First Time Right, etc.
  • Strong focus on quality and ambition to deliver world class customer service experience for sports fans
  • Ability to troubleshoot customer queries such as streaming, payment and technical issues
  • Teamwork and willingness to adapt to DAZN processes
  • Excellent oral and written communication skills

    • Skills Required

    Customer Service, Chat Process, Team Management, Sla

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    Team Lead • Hyderabad / Secunderabad, Telangana

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