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Customer Service - Team Lead
ConfidentialHyderabad / Secunderabad, Telangana3 days ago
Job descriptionLead Customer Service Agents Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programmed Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Monitor / Report metrics Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc. Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills
Skills Required
Customer Service, Chat Process, Team Management, Sla
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Team Lead • Hyderabad / Secunderabad, Telangana