Manager-Sales Administration (customer Q2C and sales)

Job Description : About the Job :

Part of the Alliance Sales Support COE (Alliance Support Group) managing the SP and the end account lifecycle driving enhance customer experience in Sales Lifecyle.

Experience Level : 8-10 Years

Location : Gurugram

Roles and Responsibilities :

• Be the primary contact for the assigned SP / Account to manage the Lifecyle of the request
• Be the AT&T ambassador to further the customer experience.
• Manage deliverable of a team members, be a mentor and coach for enhance performance.
• Hire and mentor talent for a repetitive deliverable
• Track KPI, Manage cost, workloads and Process improvement
• Should have basic knowledge of Invoicing, billing process, Inventory and Pricing tools, also lead in process transformation and efficiency initiatives.
• Serves as the primary point of contact for the designated SP / Account and can manage lifecycle day to day
• Effectively manages multiple projects with close attention to detail and meets short turnarounds and deadlines.

Primary / Mandatory skills :

Overall – 8-10 years of experience in customer Q2C and sales led lifecycle roles.

Additional information (if any) : Willing to work in Shift Duties – Especially the US business hours primarily.

Weekly Hours : 40

Time Type : Regular

Location : Gurgaon, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Skills Required

billing process , process transformation, Invoicing