CMDB Analyst SME

Profile

• Bachelors degree from an accredited college or university in Computer Science, Information Systems, or related equivalent IT field preferred.
• ITIL Foundation v3 or v4 certification
• 2+ years of ServiceNow IT Operations experience
• 5+ years of experience working in global enterprises
• Expert knowledge of IT Configuration and Asset Management processes.
• Expert knowledge of ServiceNow CMDB - preferred
• Understanding of ServiceNow Discovery and Service Mapping tools - preferred
• Solution Oriented mind set be able to provide recommendations for the current and future platform.
• Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change
• Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
• Able to generate reports for KPIs.
• CMDB Excellent collaboration, customer service, and communication skills to work in a team environment.
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

Skills Required

Servicenow, Configuration Management, Cmdb, data integrity, Itil, Asset Management