SME Customer Service Role - Voice Process

The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24 / 7 proactive support function.

• This role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance.

Team Management & Development.

Communication & Escalation :

Performance Monitoring & Reporting :

Quality & Compliance :

Skills And Graduate / Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.

Must have Team Development.

Good to have skills :

(ref : iimjobs.com)