Talent.com
Patient Care Coordinator

Patient Care Coordinator

TripleIndia, India
3 days ago
Job description

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :

  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

  • Patient Interaction : Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
  • Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
  • Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

    • Qualifications

  • Customer Support, Customer Satisfaction, and Customer Experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multitask and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred

    • Schedule (US Shifts Only)

    Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts

    Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts

    Logistical Requirements

    Quiet and brightly illuminated work environment

    Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

    720P Webcam and Headset

    A reliable ISP with a minimum speed of 100 Mbps

    Smartphone

    Create a job alert for this search

    Patient Care Coordinator • India, India

    Related jobs
    • Promoted
    Patient Engagement Coordinator

    Patient Engagement Coordinator

    Egg Preservation Institute of AsiaNew Delhi, Republic Of India, IN
    Location : Green Park, New Delhi (On-site).Company : EPIA – Egg Preservation Institute of Asia.Industry : Fertility - Women’s Health - Healthcare. EPIA is looking for a dynamic Healthcare Marketing...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Healthcare Quality Coordinator

    Healthcare Quality Coordinator

    Max HealthcareRepublic Of India, IN
    Job Title : Clinical Lead (Max@Home).This role is responsible for overseeing and ensuring proper patient monitoring, particularly in high-need areas, to ensure high-quality care is consistently pro...Show moreLast updated: 21 hours ago
    • Promoted
    Clinical Coordinator

    Clinical Coordinator

    Luma fertilityRepublic Of India, IN
    Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, a...Show moreLast updated: 5 days ago
    • Promoted
    Clinical Operations Coordinator

    Clinical Operations Coordinator

    HosTalky®Republic Of India, IN
    Job Type : Part-Time / Full-Time.In healthcare, every second counts — yet millions of professionals lose precious time to fragmented communication tools. At HosTalky, we’re fixing that.We’re building...Show moreLast updated: 12 days ago
    • Promoted
    Patient Experience Coordinator

    Patient Experience Coordinator

    Skinsure clinicPune, Republic Of India, IN
    Front Desk Manager – Skinsure Clinic (Baner, Pune).Skinsure Clinic is a leading dermatology and aesthetic center in Pune, known for evidence-based treatments and warm, professional care.Manage pati...Show moreLast updated: 4 days ago
    • Promoted
    Healthcare Support Coordinator

    Healthcare Support Coordinator

    TripleRepublic Of India, IN
    Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 3 days ago
    • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    Luma fertilityRepublic Of India, IN
    Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, a...Show moreLast updated: 13 days ago
    • Promoted
    • New!
    Patient Care Manager

    Patient Care Manager

    Max HealthcareRepublic Of India, IN
    Job Title : Clinical Lead (Max@Home).This role is responsible for overseeing and ensuring proper patient monitoring, particularly in high-need areas, to ensure high-quality care is consistently pro...Show moreLast updated: 21 hours ago
    • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    Kara HealthcareRepublic Of India, IN
    The ideal candidate will be responsible for reviewing the care provided to patients while adhering to compliance standards. This candidate should be able to recognise patient needs and prioritise th...Show moreLast updated: 1 day ago
    • Promoted
    Patient Services Coordinator

    Patient Services Coordinator

    Penguin ConsultantsIndore, Republic Of India, IN
    We’re Hiring – Front Desk Executive.Penguin Consultants is looking for a smart and confident.If you’re someone who loves interacting with people and keeping things organised, this role is perfect f...Show moreLast updated: 2 days ago
    • Promoted
    International Healthcare Coordinator

    International Healthcare Coordinator

    Inmedism Healthcare Pvt. LtdNew Delhi, Republic Of India, IN
    Inmedism® is a leading healthcare facilitator dedicated to providing top-tier medical care and support to patients from around the world. Our commitment to international patient care is at the heart...Show moreLast updated: 27 days ago
    • Promoted
    Fertility Treatment Coordinator

    Fertility Treatment Coordinator

    Luma fertilityRepublic Of India, IN
    Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, a...Show moreLast updated: 5 days ago
    • Promoted
    Patient Care Coordinator

    Patient Care Coordinator

    TripleNagpur, IN
    Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 3 days ago
    • Promoted
    Clinical Care Coordinator

    Clinical Care Coordinator

    Progenesis IVF Fertility CenterRepublic Of India, IN
    The OPD RMO at Progenesis IVF Center is responsible for assisting in the provision of medical care to patients undergoing fertility treatments. This role involves supporting clinical procedures, man...Show moreLast updated: 1 day ago
    • Promoted
    Patient Care Advisor

    Patient Care Advisor

    Complete Cure ClinicPune, Republic Of India, IN
    Complete Cure Clinic has been established with the objective of providing holistic care to patients.This includes consultations, medicines, and counseling for all disease conditions, lifestyle diso...Show moreLast updated: 13 days ago
    • Promoted
    Clinical Services Coordinator

    Clinical Services Coordinator

    Luma fertilityRepublic Of India, IN
    Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, a...Show moreLast updated: 5 days ago
    • Promoted
    Surgical Patient Care Coordinator

    Surgical Patient Care Coordinator

    The Medical City for Military & Security ServicesNew Delhi, Republic Of India, IN
    Medical City for Military and Security Services.The Medical City for Military and Security Services (MCMSS) in Muscat, Oman is a Tertiary / Quaternary Care level city providing services to patients o...Show moreLast updated: 21 days ago
    • Promoted
    Clinical Systems Support Coordinator

    Clinical Systems Support Coordinator

    IQVIAChennai, Republic Of India, IN
    Mandatory skills : Hospital system support, Ticketing, Troubleshooting.Works with customers and project management teams to identify key project milestones and implementation timelines.Builds, docu...Show moreLast updated: 11 days ago