Clinical Services Coordinator

About Us : Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, and clinical excellence, combining cutting-edge reproductive medicine with deeply personalised patient support. Our mission is to make fertility care more transparent, data-driven, and emotionally supportive.

(You can explore more about us at www.Lumafertility.Com & https : / / lumafertility.Com / press-release / )

Job Role : The Clinical Coordinator will serve as the primary point of contact for patients undergoing active fertility treatment cycles at our IVF clinic. This role is pivotal in ensuring that every patient feels supported, informed, and cared for throughout their journey. The Coordinator will manage patient communication, provide timely updates, and facilitate coordination between doctors, nurses, embryologists, and other team members to ensure smooth treatment flow. We are seeking a compassionate, organised, and empathetic professional with prior experience in healthcare or patient-facing roles.

Key Responsibilities :

• Patient Liaison : Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey.
• Coordinate & Organise : Generate journey maps and calendars based on treatment plans. Facilitate, track and document completion of tests and diagnostic procedures
• Education & Guidance : Educate patients about IVF processes, treatment options, and any associated procedures;

provide resources and information to empower patients in making informed decisions.

Qualifications :

Benefits :