Healthcare Quality Coordinator

Job Title : Clinical Lead (Max@Home)

Location : Mumbai

JOB PURPOSE

This role is responsible for overseeing and ensuring proper patient monitoring, particularly in high-need areas, to ensure high-quality care is consistently provided. This role involves the coordination of patient assessments, family counseling, incident reporting, quality assurance, team management, and continuous staff development. The Patient Care Coordinator plays a key role in ensuring optimal patient care outcomes through collaborative efforts with internal and external healthcare professionals and effective communication with family members.

RESPONSIBILITIES

1. Patient Monitoring & Care :

• Oversee patient care, especially in high-need areas, ensuring proper patient monitoring.
• Coordinate patient assessments by Advanced Team Leads (ATL) and In-House (INH) teams, ensuring quality care is delivered.
• Facilitate stakeholder meetings and build strong relationships with internal and external doctors (within and outside the hospital).
• Ensure readiness of new products from a clinical perspective (e.G., Dialysis at Home, Mother & Child services).
• Conduct daily clinical team meetings, discussing goals of care with primary and treating doctors.
• Perform home visits and out-of-hours (OOH) patient assessments, reviewing patient progress regularly.
• Identify red flags and take immediate action to address safety concerns.

2. Family Meetings & Counseling :

3. Quality Assurance & Incident Reporting :

4. Team Coordination & Meetings :

5. Training & Development :

6. Recruitment & Interviews :

7. Palliative Care :

8. Root Cause Analysis (RCA) & Corrective Action Plans (CAPA) :

9.Data Management & Dashboards :

Qualifications : MBBS

Experience : 5+ years of experience

Interested candidates may send their CV

deen.dayal@maxhealthcare.com

Regards

DDeen

#9718519555