Principal Consultant - ServiceNow

Inviting applications for the role of Principal Consultant - ServiceNow

Genpact has a vacancy for a Project Manager & Business Analyst in its expanding Orchestration Group to support global customers.

The group is expanding to cater to the growing number of varied and exciting projects and customers.

This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.

Responsibilities

Project Management of product-based solutions

Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.

Analysing, capturing, and communicating customer requirements

Write concept and functional design documents.

Provide consultancy to customers on Genpact Digital products.

Take responsibility for customer satisfaction and building a long-term relationship with key customers.

Qualifications we seek in you!

Minimum Qualifications

Ability to quickly understand a client%27s business strategy, processes, needs and to design solutions to support it.

Experience in leading requirements gathering workshops and business analysis.

Experience in writing functional design documents.

Project Management skills (Risk, scope, budget, Timelines management, etc.)

Project Team leadership

Client Management skills

Relevant experience in the MS technology stack

Relevant work experience in managing complicated software projects.

Good customer facing skills including running workshops and presentation skills.

Must be able to work as part of a team with minimal day-to-day supervision.

Good crisis management skills.

Fluent in spoken and written English

Be smart and presentable.

Ability to travel to customer sites in Europe & America

Ability to align working hours when needed to customers abroad.

Preferred qualifications

Experience in Business Process Management software

Experience with BPM tools like Service Now, Appian or Remedy, etc.