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ServiceNow Presales Consultant

ServiceNow Presales Consultant

BrillioBengaluru, Karnataka, India
7 hours ago
Job description

Presales & Solution Consulting

  • Engage with prospects to understand business challenges, process gaps, and technology landscape.
  • Translate customer requirements into tailored ServiceNow solutions and roadmaps.
  • Conduct product demos, workshops, and Proofs of Concept (POCs), ensuring strong storytelling and value articulation.
  • Build end-to-end solution designs covering workflows, integrations, data models, and platform capabilities.
  • Respond to RFPs / RFIs with accurate, well-structured technical content and solution recommendations.

Client Engagement & Advisory

  • Lead discovery sessions to assess maturity, define business outcomes, and position ServiceNow modules effectively.
  • Provide thought leadership on platform capabilities, upgrades, architecture best practices, and digital transformation initiatives.
  • Influence customer decision-making through credible technical engagement and industry-aligned insights.

    • Collaboration & Enablement

  • Work with the sales team to develop winning strategies, proposals, and presentations.
  • Partner with delivery teams to ensure solution feasibility, sizing, and effort estimates.
  • Contribute to internal reusable assets : demo environments, solution frameworks, value decks, and proposal templates.

    • Primary Skills & Competencies

  • Strong functional and technical understanding of ServiceNow platform architecture.
  • Expertise in at least two core modules such as ITSM, ITOM, ITAM, CMDB, HRSD, CSM, SecOps, or GRC.
  • Proven experience in product demos, client workshops, and value-based storytelling.
  • Ability to design solution architectures, data flows, integrations (REST / SOAP APIs), and workflow automations.
  • Strong documentation skills for RFP / RFI responses, proposals, and solution blueprints.
  • Excellent communication, presentation, and stakeholder management skills.
  • Understanding of presales processes, deal cycles, and competitive positioning.
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