Client Experience Manager

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role Name And Description

Assistant Manager – Client Experience Centre Manager and Storyteller

The Experience Centre Storyteller is the face and voice of the Client Experience Centre (CEC). This role is responsible for designing, curating, and delivering engaging client experiences that tell compelling stories about our capabilities, solutions, sector expertise, and vision for the future. The storyteller / host will work closely with sector leaders, solution owners, and creative teams to ensure every client visit is impactful, tailored, and memorable. Ultimately driving relationship growth and trust of new business opportunities.

Your Key Responsibilities

Client Hosting & Storytelling

• Welcome and host clients, partners, and internal stakeholders with professionalism and warmth.
• Deliver customized storytelling sessions aligned with client needs, sector priorities, and EY value propositions.
• Guide visitors through various Experience Centre zones (AI, Green Journey, Mega Trends, Four Futures, Sector Solutions, etc.) with engaging narratives.
• Adapt presentation style and content dynamically based on audience profile and engagement cues.

Experience Design & Curation

Coordination & Preparation

Content & Knowledge Management

Feedback & Continuous Improvement

To qualify for the role, you must have -

Core Competencies

Technical & Business Skills

Behavioural Skills

Ideally, you will also be –

What We Look For

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, India, the Philippines, Sri Lanka, Poland, Spain, Hungary and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Skills Required

Storytelling, Public Speaking, Time Management, Coordination