Associate Technical Support Engineer

Job Description

Roles and Responsibilities

1. Customer Support & Technical Issue Handling

• Deliver timely and customer-focused support through email, phone, or ticketing systems.
• Assist in diagnosing and troubleshooting common technical issues related to web platforms, APIs, and integrations, under guidance.
• Escalate complex issues to senior engineers while ensuring accurate documentation.
• Maintain professionalism, empathy, and clarity in all client communications.

2. Incident Monitoring & Response

3. Documentation & Knowledge Building

4. Collaboration & Teamwork

5. Product Familiarity & Continuous Learning

Requirements

Must-have :

Good to have :

Qualifications and Education Requirements

B. Tech or equivalent degree

Benefits

Requirements

Experience Requirement : Intermediate Communication Skills (Written, Spoken, Verbal). (Mandatory for hiring) Basic network fundamentals (how TCP / IP, HTTP / S, SSL, DNS, OSI model, etc. works). (Mandatory for hiring) Intermediate log understanding and analysis. (Mandatory for hiring) Basic of client / server architecture, communication between client<>

server. (Mandatory for hiring) Debug network / console logs in Browsers. (Mandatory for hiring) Basic understanding of how Restful API works. (Mandatory for hiring) Basic of programming languages (Java / JS / HTML / CSS) (Good to have) E-Commerce domain knowledge. Qualifications and Education Requirements Diploma / Bachelors degree in Computer Science or equivalent education from reputed institution