Customer Service Lead / Manager | FMCG / Supply Chain background | South East Melbourne
- South East Melbourne
- Full time
- Immediate start available for the right candidate!
The role :
We are seeking a motivated Customer Service Team Lead / Manager to join a family owned, flexible, friendly and progressive pharmaceutical company!
Key Responsibilities :
Management and monitoring of systems and processes for customer orders and forecasts - Manage the end to end order to delivery cycleChampion the automation of the customer ordering processPreparing documentation / reportingGuide, monitor and support Customer Service Coordinator team (2 staff)Work with the account management and operational teams to achieve results, improve performance and provide continuous improvement solutionsKey Requirements :
Pleasant, creative leader with positive mindset and excellent communication skillsAbility to motivate the team and demonstrate excellent problem-solving skillPeople and task focussedStrong awareness and appreciation of commercial environment and customer expectationsEffective relationship building and negotiating skillsUnderstanding of pharmaceutical supply chain and manufacturing operations desiredTeam leadership / management skillsMust have strong attention to detail and accuracyAbility to direct and prioritise multiple tasks and activitiesDon't miss out on a great opportunity!
contact Kristine at 0407 300 881 / kristine@goodpeoplehr.com.au for more information!
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IMPORTANT : It is a requirement of all our jobs that you have a PR or AU / NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.
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