Senior Manager / Associate Director - IT Infrastructure

Description :

Senior Manager / Associate Director IT (Infrastructure, Applications & Cybersecurity)

Location : Bangalore, India

Experience : 1015 years

Employment Type : Full-time

Reports To : CFO

Role Overview :

We are seeking an experienced Senior Manager / Associate Director IT to lead and own IT function end-to-end spanning infrastructure, cybersecurity, data security, enterprise applications, and compliance.

This is a strategic leadership role that requires a balance of hands-on technical depth, policy design, and strategic vision. The role will ensure IT environment is secure, scalable, compliant, and business-aligned, while driving modernization and automation across systems and processes.

The ideal candidate will proactively design, implement, and govern the entire IT and cybersecurity framework, including policies, procedures, and controls that protect the organizations people, assets, and data globally.

Key Responsibilities :

1. IT Operations & End-User Support

• Lead and manage daily IT operations across global offices and remote environments.
• Mentor and manage the IT team to ensure consistent, reliable, and secure service delivery.
• Oversee device provisioning, lifecycle management, upgrades, and preventive maintenance.
• Establish Standard Operating Procedures (SOPs) for IT operations and ensure proper documentation.
• Design and maintain automated workflows for IT support, onboarding, and issue resolution.
• Ensure helpdesk SLA compliance, uptime reliability, and continuous service improvement.
• Maintain accurate IT asset inventory and ensure audit readiness at all times.

2. Network & Infrastructure Management

3. Enterprise Applications Management

4. Cybersecurity, Data Security & Risk Management

5. IT Governance, Policies & Compliance

o Information Security Policy

o Acceptable Use, Access Control, and Password Policies

o Data Protection and Privacy Policy

o Incident Management, Change Management, and Patch Management Procedures

o Vendor Security and Risk Management Frameworks

6. Vendor & Stakeholder Management

7. Strategic IT Modernization & Automation

Qualifications & Skills :

Preferred Certifications :

(ref : hirist.tech)