Specialist Development

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description :

The Data and Analytics Technology team requires a B2B Support Analyst who can support production file transfer applications for both internal and external clients. The candidate must work well within a dynamic environment and have a strong ability to understand complex applications and handle multiple requests and priorities. We value collaborative team players who will use their problem solving and analytical skills to maintain and improve application stability and performance to satisfy client and business objectives.

What will you do

• Monitor file transfer events and alerts, triage / analyze and resolve or escalate as appropriate
• Follow established procedures to service and support the file transfer environment
• Accept user requests, triage and analyze them, then complete or assign as appropriate
• Handle changes, incidents and problems per ITIL model
• Be On Call after-hours support once up to speed on B2B processes
• Consult with internal and external clients to determine requirements for successful project deliverables
• Act as an interface and provide advice and backup to other analysts and network support personnel
• Work with external vendors and service providers as required

Preferred Skills :

Technical Skills :

What you need to get Success :

Primary Location : Gurugram

Support Timing : The shift schedule to overlap EST time zone at least for training period (minimum 3 months). Post training - India works in the UTC+5 : 30 time zone, we have a 10-15 min daily scrum at 11 : 00AM EST.

Job Category :

IT - Application Development

Posting End Date : 30 / 10 / 2025

Skills Required

Sterling Integrator, Servicenow, Connect Direct