Customer Experience Associate

Job DescriptionJob Role : Customer Success ExecutiveLocation : Whitefield, Bengaluru, Karnataka (On-site)Working Days : 5 Days (Rotational Shift)Compensation : ₹5,00,000 – ₹7,00,000 per annum(Depends on experience)(Compensation includes PF, PGDM monthly fees of ₹6,666, and 10% variable of total pay)Eligibility CriteriaThis role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English communication skills.Pursuing a PGDM along with this job is mandatory and non-negotiable.Why join us?In the past year, our team has undergone significant expansion, doubling in size and achieving aremarkable tenfold increase in numbers. Joining us means stepping into an environment where youcan engage with CXOs who are shaping the next Google or Facebook, becoming their trustedadvisor.About the role : Having found exceptional product / market fit, we’re in the midst of transitioning from 'start-up' to‘scale-up’, and looking for customer success champions who can help us deliver the best everexperience to our users.We’re looking for outstanding Customer Success Executives, who have consistently delivered highcustomer satisfaction, and thrive in taking full ownership of delivering delight to our customers. Youshould understand the importance of customer success and take pride in going over and beyond tohelp the customers. You should put your customer first and should be passionate about helpingpeople. You should have an ability to think on your feet to come up with creative solutions forcustomer issues.We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is anamazing challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quickerthan feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plumgrowing month over month at the pace of the fastest growing SaaS companies in history.Your charter would include : Help employees and employers use their health insurance and health benefits in the most seamless way possibleDevelop a deep level of understanding and knowledge of the entire product, systems and processesAddress queries regarding the product and service in a timely and accurate way via phone, email or chatDevelop and implement processes on supportMeet response time for queries in supportCoordinate with insurance partners for resolution / clarifications if neededInteract with internal and external teams to ensure quick resolution of customer issuesDrive 100% customer retention by delivering extraordinary experienceThe ideal candidate : Great command of English (both oral and written)Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and HubspotPlease feel free to share your resume at