General Manager (India)

Location : Mohali / Chandigarh (On-site)

Type : Full-time

Role Summary

We need an operator—not a coordinator. You will run daily operations, fix problems without hand-holding, and drive outcomes across Admin, HR partnership, Recruiting, and IT coordination. You'll build the team, set the pace, and enforce standards so the office runs clean, fast, and audit-ready. If something is unclear, you take charge, decide, and move.

Core Responsibilities

• Operations Leadership (Own the Floor)
• Orchestrate day-to-day office operations : schedules, calendars, space planning, visitor / security, supplies, vendor control, travel, couriers, and on-ground errands
• Stand up and maintain SOPs / checklists for every recurring task; enforce SLAs and escalate blockers early
• Drive cross-team coordination with U.S. counterparts; turn vague asks into clear tasks with owners and deadlines
• Produce weekly Ops Pack (status, risks, decisions needed, next week plan)
• Recruiting & Team Build (India for U.S. Operations)
• Build and run an always-on recruiting engine for India roles (e.g., Billing, AR / AP, Certified Payroll support, HR, Compliance, Admin, Data, Analysts)
• Own the full funnel : sourcing (job boards, LinkedIn, referrals), screening, structured interviews, scorecards, offers, background checks, pre-boarding, and Day-1 readiness
• Create role scorecards (outcomes, competencies, must-have tools), interview kits, and practical tests aligned to U.S. standards
• Maintain recruiting dashboards : pipeline health, time-to-fill, pass-through rates, offer acceptance, quality-of-hire
• HR Partnership & Policy Implementation
• Work hand-in-hand with HR to roll out policies, update handbooks, and secure employee acknowledgements
• Own onboarding / offboarding checklists (equipment, IDs, access, NDA, tool permissions) and zero-lag revocations at exit
• Track attendance / leave data accurately; ensure files and records are audit-ready at all times
• IT & Systems Coordination
• Liaise with IT to provision / deprovision accounts, laptops, email, software licenses, VPN / RDP, and shared drives
• Maintain live asset & license inventory; reconcile monthly with IT
• Triage basic access issues, open / follow up tickets, and push for SLA adherence
• Administration & Compliance
• Maintain document control and versioning for SOPs, templates, and trackers
• Ensure vendor contracts, invoices, and payments align with approval limits and budget guardrails
• Prepare clean, shareable docs (Sheets / Excel, Docs, Slides) that leadership can use immediately
• Continuous Improvement (Remove Waste)
• Identify bottlenecks, design fixes, implement, and lock in via SOPs
• Build simple dashboards for throughput, SLA performance, and quality
• Train the team on your processes; raise the bar and hold it

Decision Rights & Guardrails

24 hours or by a cross-team dependency, escalate with a written plan and options

SLAs & KPIs (What 'Good' Looks Like)

Ops Tickets / Tasks : 95% completed on or before due date; critical issues acknowledged

30 / 60 / 90 Plan

Qualifications

Who You Are (Non-Negotiables)

Compensation & Growth

Competitive salary with rapid responsibility growth tied to performance and KPI delivery.

Skills Required

ATS, Dashboards, Ticketing, Excel, Ms Office, Crm