Technical Product Support

Job Description

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Trek is looking for an energetic Technical Support I to join our fun and talented Technical Product Support team.This position is focused on researching, diagnosing, and identifying solutions to resolve system issues. Collaborates with the Customer Service and software development teams.

Position Responsibilities :

Serves as a first contact for troubleshooting software / hardware issues within the organization

Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions

Assists Tier 2 technicians on various tasks as needed

Performs other administrative and technical duties as assigned by the Product Technical Support Manager

Participate in standup meetings with support and development teams

Provide input on improving existing processes Job Requirements

Associate’s degree or two years related experience and / or training

Experience installing, configuring, documenting, testing, training, and supporting applications and systems

Familiarity with IT security principles and best practices

Well organized and can adjust to rapidly changing priorities

Other Required Skills :

Communicates well between cross functional teams

Has strong presentation and written communication skills

Brings a continuous improvement mindset to his / her job

Excellent organizational and time management skills

Bonus Skills :

Monitoring production systems

Performance testing

Work experience with International product teams.