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Platinum Client Relations Lead

Platinum Client Relations Lead

Lohono StaysRepublic Of India, IN
8 days ago
Job description

Key Responsibilities

Influence & Relationship Management

  • Serve as the single point of contact for HNI clients, building trust through proactive engagement and personalized service.
  • Anticipate client needs, influence guest decisions positively, and promote brand loyalty through tailored recommendations and thoughtful interactions.
  • Cultivate long-term relationships by understanding preferences, lifestyles, and expectations.

Technical Contribution & Service Excellence

  • Manage reservations, special requests, and bespoke arrangements such as private tours, curated dining, or entertainment experiences.
  • Ensure flawless coordination across departments (Front Office, Concierge, F&B, Housekeeping) to deliver seamless VIP experiences.
  • Apply problem-solving expertise to swiftly resolve concerns while maintaining the highest standards of service.

    • Strategic Alignment & Client Experience

  • Align VIP client experiences with the organization’s broader brand and service strategies.
  • Monitor guest satisfaction and feedback to identify opportunities for continuous improvement.
  • Develop and implement initiatives that enhance exclusivity, guest delight, and repeat patronage.

    • Leadership & Team Collaboration

  • Act as a liaison between clients and internal teams, guiding departments to deliver cohesive, elevated service experiences.
  • Mentor and influence colleagues in guest-facing roles to uphold HNI service standards.
  • Lead by example, embodying professionalism, discretion, and guest-centric values.

    • Communication & Confidentiality

  • Communicate with clarity, empathy, and diplomacy to ensure client confidence and satisfaction.
  • Handle all interactions with utmost confidentiality, safeguarding client privacy at all times.
  • Maintain strong written and verbal communication to align stakeholders on client expectations and service delivery.

    • Additional Requirements :

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field.
  • Exceptional interpersonal and influencing skills, with the ability to connect across diverse cultures and personalities.
  • Strong organizational capability, attention to detail, and the ability to multitask in a dynamic, fast-paced environment.
  • Skilled at problem resolution with tact, diplomacy, and composure.
  • Demonstrated ability to collaborate effectively across teams while maintaining professionalism under pressure
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    Client Lead • Republic Of India, IN

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