Subject Matter Expert

Job Description :

Default Support Access

SuccessFactors Provisioning access.

Default Certifications

1) SuccessFactors Employee Central and Global Benefits (with implementation / support)

Current valid certifications :

1) SuccessFactors Onboarding2.0 Certification (with implementation / support)

2) SuccessFactors RMK Certification (with production support)

3) SuccessFactors Recruiting Certification and Support (with production support)

4) SuccessFactors Compensation Variable Pay Certification (with support)

Experience and Skills

A) Certified Employee Central module

Participated in the implementation of SuccessFactors end-to-end deployment - requirements gathering, configuration, data migration, UAT, deployment etc.

Subject matter expert on security and role-based permission : Design, maintain and troubleshoot custom RBP for IT and business.

Subject matter expert on all mass updates, email notifications, workflow configurations, custom MDF.

Subject matter expert in Business rules - use in Global benefits, document generation, job change etc.

Subject matter expert in Global benefits : Benefits plan design and implementation. Support open enrollment programs.

B) Certified in RMK and Recruiting modules.

Subject matter expert on RMK and Career Website configuration and mapping.

Subject matter expert on Recruiting to Employee Central mapping.

Subject matter expert on Recruiting module : requirements gathering, configuration, UAT, deployment etc.

Provide on-going production support.

C) Certified in Onboarding2.0 module

Subject matter expert on Onboarding2.0 Processes, Programs, Forms, Custom objects development, User Interface development.

Maintain business rules to trigger forms, custom objects and UI.

Subject matter expert on Onboarding custom email notifications.

D) Access to tenant provisioning

E) Tenant Refresh - Able to initiate refresh request to SAP, able to complete pre-task and post-tasks for tenant refresh (HXM / BizX / ONB / RMK / LMS).

F) Able to liaise directly with SAP on SuccessFactors issues / enhancements.

G) Recruit - Configure offer letter.

H) Document Generation configuration

I) Knowledge to troubleshoot IAS / IPS issues

J) Support all aspects of SuccessFactors Upgrade : EC, onboarding / offboarding, Global benefits, Security, mass updates, comp and Variable Pay, Performance.