Team lead Order to cash Billing

Requisites

Education :

Postgraduate (B. Com / Honors) or a bachelors degree with relevant experience in OTC Operations.

Experience (years) :

Graduate with 8 to 10 years of experience

Relevant Experience :

OTC or Accounts Receivables

Location :

Mumbai (Airoli) and Bangalore

Working Hours :

8.5 hours / day (US Shift)

Role Summary :

The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He / She should have end to end OTC knowledge including sales order collection and billing

Point of contact for resolving customer or stakeholders queries.

Qualification Criteria / Work Experience

Essential :

Strong knowledge of OTC operations

Team handling experience

Working knowledge of SAP Finance module

Experience in shared services / customer facing environment

Understanding of standard operating procedures

Knowledge of system applications operating tools metrics and excel

Good communication skills plus good verbal & written presentation skills

Flexibility to work within a high growth rapidly changing environment

Ability to self-motivate and initiate change

Ability to work with colleagues at all levels

Accounts Receivable Responsibilities

Manage the full cycle from order entry to cash receipt ensuring accuracy and efficiency

Ensure timely and accurate generation and delivery of customer invoices

Supervise the application of incoming payments to customer accounts

Oversee collection activities follow up on overdue accounts and reduce DSO (Days Sales Outstanding)

Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders

Send Collection reports on a timely basis to BU / NECI Finance

Investigate and resolve billing disputes short payments and customer deductions

Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions

Understanding of the Credit Management process and defining credit limits to new customers

Create collection entry in SAP post confirmation from stakeholders

Respond to queries in a timely and accurate manner

Maintain strong relationships with key customers to ensure satisfaction and timely payment

DTP-SOPs updating regularly basis

Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)

Perform collection and credit management tasks as per defined TAT

Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met

Perform technical commercial and administrative validation on a customer order

Record daily volumes rejections exceptions and quality-checks in timely manner

Track key metrics such as aging reports collection efficiency and cash flow performance

Identify inefficiencies and lead automation

Coordinate with stakeholders to understand any discrepancies on order details

Should have strong understanding on Team management.

Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.

Key Skills

Collections and Cash Application

Sales order processing and Invoice Creation

Debt Collection and Credit Management

Accounts Receivable Ledger Management

Team Leadership

Advanced Excel and Spreadsheet Skills

SAP ERP and Accounting Software Proficiency

Remote Work : No

Employment Type : Full-time

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Experience : years

Vacancy : 1