Role Summary :
- Receive and process sales orders accurately and efficiently using the company's sales management system
- The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team.
Essential :
Strong knowledge of OTC Sales Order operationsWorking knowledge of SAP Finance moduleExperience in shared services / customer facing environmentUnderstanding of standard operating proceduresKnowledge of system, applications, operating tools, metrics and excelGood communication skills, plus good verbal written presentation skillsFlexibility to work within a high growth, rapidly changing environmentAbility to self-motivate and initiate changeAbility to work with colleagues at all levelsOrder Processing Responsibilities
Review orders received from Retained Organization (RO) for accuracy as per pre-defined formatPerform technical, commercial and administrative validation on a customer orderRecord daily volumes, rejections, exceptions, and quality-checks in timely mannerEnter order details into the system databaseProcess orders as per standard operating procedure within defined Turn Around Time (TAT)Coordinate with RO to understand any discrepancies on order detailsCreate order fulfilment tracker and document relevant details to support order monitoring activitiesPrimary point of contact for order processing related queriesRespond to queries in a timely and accurate mannerUndergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCsCoordinate with relevant stakeholders to complete tasks assigned by RO or team leadTimeliness : Perform order processing tasks as per defined TATAccuracy : Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are metKey Skills
Sales order processing and Invoice CreationAccounts Receivable Ledger ManagementFinancial Accounting and ReportingAdvanced Excel and Spreadsheet SkillsSAP ERP and Accounting Software ProficiencyTeam PlayerAdditional Information
Working Hours : 8.5 hours / day (US Shift)
Role Requirements :
This position currently requires Work from Home during Night Shift as per project needs.The candidate must be flexible to travel based on business requirements during this period.There may be a prepone in shift timing, which will be reviewe'd post-transition.Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.Skills Required
Sales Order Processing, Advanced Excel, Sap Erp, Financial Accounting, Ledger Accounting