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Order To Cash Sales Order Processing - Senior Executive

Order To Cash Sales Order Processing - Senior Executive

ConfidentialMumbai
6 days ago
Job description

Role Summary :

  • Receive and process sales orders accurately and efficiently using the company's sales management system
  • The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team.

Essential :

  • Strong knowledge of OTC Sales Order operations
  • Working knowledge of SAP Finance module
  • Experience in shared services / customer facing environment
  • Understanding of standard operating procedures
  • Knowledge of system, applications, operating tools, metrics and excel
  • Good communication skills, plus good verbal written presentation skills
  • Flexibility to work within a high growth, rapidly changing environment
  • Ability to self-motivate and initiate change
  • Ability to work with colleagues at all levels
  • Order Processing Responsibilities

  • Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
  • Perform technical, commercial and administrative validation on a customer order
  • Record daily volumes, rejections, exceptions, and quality-checks in timely manner
  • Enter order details into the system database
  • Process orders as per standard operating procedure within defined Turn Around Time (TAT)
  • Coordinate with RO to understand any discrepancies on order details
  • Create order fulfilment tracker and document relevant details to support order monitoring activities
  • Primary point of contact for order processing related queries
  • Respond to queries in a timely and accurate manner
  • Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs
  • Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead
  • Timeliness : Perform order processing tasks as per defined TAT
  • Accuracy : Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met
  • Key Skills

  • Sales order processing and Invoice Creation
  • Accounts Receivable Ledger Management
  • Financial Accounting and Reporting
  • Advanced Excel and Spreadsheet Skills
  • SAP ERP and Accounting Software Proficiency
  • Team Player
  • Additional Information

    Working Hours : 8.5 hours / day (US Shift)

    Role Requirements :

  • This position currently requires Work from Home during Night Shift as per project needs.
  • The candidate must be flexible to travel based on business requirements during this period.
  • There may be a prepone in shift timing, which will be reviewe'd post-transition.
  • Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.
  • Skills Required

    Sales Order Processing, Advanced Excel, Sap Erp, Financial Accounting, Ledger Accounting

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