Order To Cash- Team Lead

Accounts Receivable Responsibilities :

• Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency
• Ensure timely and accurate generation and delivery of customer invoices
• Supervise the application of incoming payments to customer accounts
• Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)
• Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders
• Send Collection reports on a timely basis to BU
• Investigate and resolve billing disputes, short payments, and customer deductions
• Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
• Understanding of the Credit Management process and defining credit limits to new customers
• Create collection entry in SAP post confirmation from stakeholders
• Respond to queries in a timely and accurate manner
• Maintain strong relationships with key customers to ensure satisfaction and timely payment
• DTP-SOP s updating regularly basis
• Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)
• Perform collection and credit management tasks as per defined TAT
• Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
• Perform technical, commercial and administrative validation on a customer order
• Record daily volumes, rejections, exceptions, and quality-checks in timely manner
• Track key metrics such as aging reports, collection efficiency, and cash flow performance
• Identify inefficiencies and lead automation
• Coordinate with stakeholders to understand any discrepancies on order details
• Should have strong understanding on Team management.
• Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.

Key Skills :

• Collections and Cash Application
• Sales order processing and Invoice Creation
• Debt Collection and Credit Management
• Accounts Receivable Ledger Management
• Team Leadership
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency

Qualifications

Education :

• Postgraduate (B. Com / Honors) or a bachelor s degree with relevant experience in OTC Operations.

Skills Required

Sap, Erp, Excel, Sla