This job offer is not available in your country.
Retail Pharmacy - City Head
HealthSy PharmacyDelhi, India7 days ago
Job descriptionBudgeting & Financial Oversight : Manage the P&L for the city’s retail operations, ensuring profitability and cost control. Monitor sales, expenses, and inventory levels. Sales Targets & Performance : Set clear sales targets for each store, track performance, and identify growth opportunities to achieve profitability. Cash Flow & Expense Management : Oversee cash flow management, ensuring efficient use of resources and control of operational costs. Inventory Management : Ensure optimal stock levels across all stores, implementing efficient replenishment schedules and inventory forecasting to prevent stockouts or overstocking. Supplier & Vendor Relations : Manage supplier relationships, negotiate terms, and ensure on-time deliveries. Implement quality control measures to ensure product standards are met. Waste Reduction : Implement strategies to minimize stock wastage, particularly by tracking product expiry dates and improving stock turnover rates. Customer Engagement : Develop and implement systems to capture and act on customer feedback. Ensure high levels of customer satisfaction and address any complaints or concerns promptly. Service Excellence : Lead by example in delivering exceptional customer service. Train staff on best practices for customer interaction, medication dispensing, and problem-solving. Community Building : Establish partnerships with local healthcare providers, such as doctors and clinics, to promote the pharmacy’s services and expand the customer base. Staff Recruitment & Training : Oversee the hiring and training of store staff, including pharmacists, store managers, and support staff. Ensure all team members understand their roles and responsibilities. Team Motivation & Performance : Foster a performance-driven culture by setting clear goals, providing feedback, and recognizing top performers. Coaching & Development : Implement ongoing training programs to improve team skills, product knowledge, and customer service. Regulatory Compliance : Ensure that all stores comply with local and national regulations, including pharmacy licensing, health and safety standards, and drug handling requirements. Quality Control : Oversee quality assurance checks to maintain the integrity of products sold, ensuring that all medications and goods meet the necessary standards. Health & Safety : Ensure a safe working environment by adhering to all safety regulations and maintaining clean and organized stores. Local Marketing Campaigns : Plan and execute targeted marketing strategies to increase brand awareness and drive foot traffic to the stores. Utilize both offline and online channels. Loyalty Programs : Implement customer loyalty programs to incentivize repeat purchases and enhance customer retention. Digital Strategy : Collaborate with the marketing team to integrate online sales with in-store operations and ensure a seamless customer experience across both channels. Performance Reporting : Regularly monitor key performance indicators (KPIs), including sales, inventory turnover, and customer satisfaction. Provide actionable insights to central teams. Sales Analysis : Analyze sales data to identify trends, opportunities for upselling, and underperforming products. Optimize store offerings based on this data. Reporting : Provide weekly or monthly performance reports to senior leadership, identifying areas for improvement and growth. Issue Resolution : Act as the first point of contact for escalated customer issues, operational challenges, or team conflicts. Resolve issues swiftly to maintain business continuity. Adaptability : Stay flexible and ready to adapt strategies to meet the challenges of the fast-evolving retail pharmacy sector. Expansion Strategy : Identify new store locations based on market analysis, demand clusters, and customer demographics. Oversee the setup and launch of new stores as the business grows. Team Scaling : As the business scales, help recruit and build out teams for new locations, ensuring each new store adheres to operational standards and maintains consistency in customer experience. Bachelor’s degree in Pharmacy, Business Administration, or related field. MBA is a plus. 3+ years of experience in retail operations or management, preferably in the pharmacy or healthcare sector. Strong leadership and people management skills. Ability to drive operational efficiency and improve customer experience. Analytical mindset with the ability to make data-driven decisions. Experience in a startup environment is preferred. Must be hands-on, adaptable, and able to manage multiple responsibilities simultaneously.
Job Summary
The City Head will be responsible for overseeing all aspects of operations, growth, and performance of our retail pharmacy in Bengaluru. As a key leader, you will not only manage the typical responsibilities of a City Head but also take on hands-on roles in areas essential for building and scaling the business. This includes store setup, team management, inventory control, financial management, and customer experience, among others. You will play a pivotal role in ensuring that the retail pharmacy runs smoothly, adheres to regulatory standards, and delivers an exceptional customer experience.
Key Responsibilities :
1. Retail Operations Management
- Store Setup & Layout : Oversee the physical setup of retail stores, ensuring they are compliant with operational standards, regulatory requirements, and customer-centric designs
- SOP Development : Create and implement Standard Operating Procedures (SOPs) for pharmacy operations, including inventory management, customer service, sales processes, and prescription handling.
- Day-to-Day Operations : Manage the daily operations of all stores, ensuring smooth functioning, optimal staff performance, and adherence to operational protocols.
2. Financial Management & Profitability
3. Inventory & Supply Chain Coordination
4. Customer Service & Experience
5. Team Leadership & Development
6. Compliance & Regulatory Adherence
7. Marketing & Brand Development
8. Data-Driven Decision Making
9. Crisis Management & Problem Solving
10. Expansion & Scaling
Qualifications :
Create a job alert for this search
City Head • Delhi, India
Related jobs
)
)
)
- Promoted
- New!
Zonal Head -North India
One2One HR Solutiondelhi, delhi, in Sales & Marketing / Operations.The Zonal Head – Pharmaceuticals will be responsible for overseeing and expanding the company’s operations across the Northern region, with a base in Lucknow.The role...Show moreLast updated: 21 hours ago
- Promoted
Dean or Principal For Pharmacy Department
Invertis UniversityGhaziabad, IN We are seeking a dynamic and experienced academic leader to serve as.Dean / Principal of the Pharmacy Department.The ideal candidate will be responsible for providing strategic direction, academic ...Show moreLast updated: 1 day ago
- Promoted
City Head
UNISON INTERNATIONAL CONSULTING (The Recruitment Company)Delhi, India, India We are looking for a dynamic and result-driven.The role requires a strategic leader with proven expertise in managing large-scale commercial sales teams, driving revenue growth, and building relati...Show moreLast updated: 20 days ago
- Promoted
National Sales Head-Generic Pharma
ConfidentialDelhi, India Royal Sense Limited is built on the principle of bringing quality, trust, and elegance into every aspect of its operations.
We are committed to creating products and services that exceed expectation...Show moreLast updated: 26 days ago
- Promoted
Head of Telehealth and Wellness
Circle Digital VenturesDelhi, IN Backed by leading ship operators and some of the largest ship owners in the world, Circle Digital Ventures (CircleDV) is a fast-growing maritime tech company reshaping the future of seafarer lives....Show moreLast updated: 30+ days ago
- Promoted
- New!
Manager – R&D Techno-Commercial (OTC / Healthcare)
Araya HealthMeerut, IN Araya Health has been incorporated with the vision of improving lives of Indian consumers by providing them ‘.We aim to improve the health of Indian consumers by providing.As consumers are more inf...Show moreLast updated: 3 hours ago
- Promoted
Regional Head- Noida
MagicbricksNoida, Uttar Pradesh, India Job Title : Regional Head – Emerging Markets Department : Retail Sales Location : North India (covering Tier 2 and Tier 3 cities) Experience : 10–16 years Qualification : MBA (preferre...Show moreLast updated: 16 days ago
- Promoted
- New!
Clinical Head - Pan India | FINJO N1084
FinJoDelhi, IN Job Summary : As the Clinical Head of a hair replacement company, you will be responsible.You will play a crucial role in.
Lead and manage the clinical team, including the trichologist, and co-ordina...Show moreLast updated: 3 hours ago
- Promoted
- New!
Head of Sales Uttar Pradesh
Livaah InnovationsMeerut, IN Livaah is revolutionizing access to sustainable energy and modern living solutions.With a strong presence in both the renewable energy and consumer appliances sectors, Livaah provides cost-effectiv...Show moreLast updated: 3 hours ago
- Promoted
- New!
Head of Perfumery
Sangita EnterprisesDelhi, India Sangita Enterprises has traditionally been a supply chain services provider, and now we are also trying to start a perfumery brand based out of Bengaluru, Karnataka.
The brand is still in the works ...Show moreLast updated: less than 1 hour ago
- Promoted
Regional Sales Head
KimbalGhaziabad, IN Available Job role : Regional Sales Head – Uttar Pradesh.Kimbal is at the forefront of building a smarter and cleaner energy future.
We enable utilities to modernize and scale through cutting-edge sm...Show moreLast updated: 10 days ago
- Promoted
Unit Medical Services Head- Bangalore
Manipal Hospitals (MHEPL)Ghaziabad, IN Provides clinical and administrative direction for the clinical operation of medical departments and services.Responsible for the co-ordination and oversight of all medical care and support clinica...Show moreLast updated: 1 day ago
- Promoted
E-Pharmacy
Manipal Hospitals (MHEPL)Delhi, India We are looking for a dynamic professional to lead and drive Epharmacy revenue and operations across Hospitals in the East region.
This role involves working closely with on-ground teams to enhance s...Show moreLast updated: 1 day ago
- Promoted
- New!
Head of Sales - Karnataka
Livaah InnovationsGhaziabad, IN Livaah is revolutionizing access to sustainable energy and modern living solutions.With a strong presence in both the renewable energy and consumer appliances sectors, Livaah provides cost-effectiv...Show moreLast updated: 3 hours ago
- Promoted
- New!
Purchase Head
Veloces Engg & ServicesMeerut, IN This is a full-time on-site role for a Purchase Head located in Sriperumbudur.The Purchase Head will be responsible for overseeing the procurement processes, managing vendor relationships, negotiat...Show moreLast updated: 3 hours ago
- Promoted
Sr. Manager / Head Pharmacy
Dr. Mehta's HospitalsDelhi, India Role & responsibilities Lead and oversee hospital pharmacy operations to ensure safe, timely, and compliant medication dispensing.
Manage pharmacy staff, including hiring, training, and performance ...Show moreLast updated: 1 day ago
- Promoted
- New!
Regional Sales Head
Intellithink Industrial IoTDelhi, IN We are seeking a dynamic and results-oriented Sales Head to join our team and drive growth in the North India region.The ideal candidate will possess a deep understanding of vibration monitoring a...Show moreLast updated: 3 hours ago
- Promoted
Regional Business Head - North India
Yuma EnergyDelhi, India, India Yuma is seeking a dynamic and results-driven Business Head for North India.The individual will be responsible for.Driving regional growth and profitability.
Owning the strategy for network expansion...Show moreLast updated: 30+ days ago