No longer accepting applications
Customer Support Associate
PilgrimVisakhapatnam, IN30+ days ago
Job descriptionIdentify customer needs and determine the best course of action to resolve issues effectively. Investigate and escalate complex customer issues to the appropriate internal teams for further assistance. Collaborate with other departments to resolve customer complaints or coordinate special requests. Keepaccurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Maintain a high level of professionalism, empathy, and patience while interacting with customers. Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty. Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements. Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Collaborate with team members and share knowledge to ensure consistent and accurate customer support. Communicate effectively with other departments to relay customer feedback, trends, and insights. Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. High school diploma or equivalent; associate or bachelor's degree is a plus. Proven customer support experience or relevant customer service role. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic and patient demeanour when dealing with customer issues or complaints. Ability to handle a high volume of customer inquiries in a fast-paced environment. Proficiency in using customer support software, ticketing systems, and CRM tools. Ability to work independently as well as collaboratively within a team. Flexibility to work in shifts and adapt to changing schedules as required.
About the Role
The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support.
Location Andheri (Marol), Mumbai
Roles and Responsibilities
Customer Assistance :
- Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.
- Provide accurate and detailed information about products, services, policies, and procedures.
- Assist customers in troubleshooting and resolving customer’s issues with products or services.
- Ensure customer requests, concerns, and complaints are handled professionally and promptly.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
Problem Resolution :
Customer Satisfaction :
Communication and Teamwork :
Documentation and Reporting :
Requirements
Create a job alert for this search
Customer Support Associate • Visakhapatnam, IN
Related jobs
Associate Customer Success Manager.We are seeking passionate individuals who are dedicated to transforming student learning experiences and making a meaningful impact.
Build and nurture strong relat...Show moreLast updated: 30+ days ago
)
Associate Customer Success Manager
EdwiselyVizag-Andhra Pradesh, Andhra Pradesh, IndiaQuick Apply
- Promoted
Sales Executive
Policybazaar.comVisakhapatnam, IN Office Location : Malad (West), Mumbai.Contact Person - HR Anjali - What's app your resume to 8826269231.Interview Mode - Face to Face only (No Virtual rounds).
Working days- 6 days working with a ro...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Associate
TekXeravisakhapatnam, andhra pradesh, in Customer Success Associate (Hebrew Language) – Remote.Customer Success Associate – L1.International Customer Support.We are hiring skilled and customer-focused.
Customer Success Associates (L1).Hebr...Show moreLast updated: 2 days ago
- Promoted
US Customer Support & Sales (US Hours)
BigtoeVisakhapatnam, IN Please apply only if you have significant experience providing customer support to US B2C customers.As a Customer Support Specialist, you will be responsible for engaging with potential and existin...Show moreLast updated: 23 hours ago
- Promoted
SaaS Customer Support
PlusVibeVisakhapatnam, IN AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 17 days ago
- Promoted
XTGlobal - Technical Support Specialist
XTGLOBAL INFOTECH LIMITEDVishakhapatnam Tech Support Specialist Hyderabad - WFO (Hybrid) Full Time - 2-11 PM IST 5+ years experience.Job Details : We are...Show moreLast updated: 5 days ago
- Promoted
US Payroll & HRIS Customer Support Agent
ConfidentialVisakhapatnam, India INR 1000000-1500000 / year (based on experience).Note : This is a requirement for one of Uplers' client - UZIO).What do you need for this opportunity.
US Payroll, HRIS, Customer Support.UZIO is on a ...Show moreLast updated: 22 days ago
- Promoted
Customer Support Specialist Consultant – E-Commerce Marketplaces (German Market)
House Of LumaVizianagaram, Republic Of India, IN Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show moreLast updated: 1 day ago
- Promoted
- New!
Us Customer Support & Sales (Us Hours)
BigtoeVizianagaram, Republic Of India, IN Please apply only if you have significant experience providing customer support to US B2C customers.As a Customer Support Specialist, you will be responsible for engaging with potential and existin...Show moreLast updated: 18 hours ago
- Promoted
UKG APPLICATION SUPPORT ANALYST / ASSOCIATE CONSULTANT
Wimmer SolutionsVisakhapatnam, IN UKG APPLICATION SUPPORT ANALYST / ASSOCIATE CONSULTANT.At Wimmer Solutions, we believe care creates community.We work smart.
we have built a reputation for results-oriented, innovative, business an...Show moreLast updated: 19 days ago
- Promoted
Qc Analyst – Customer Support
Highbrow Technology IncVizianagaram, Republic Of India, IN Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring).We are looking for an experienced.This role involves reviewing call recordings, evaluating communication standards, and ensuring...Show moreLast updated: 4 days ago
- Promoted
Contact Center support Engineer
Numeric TechnologiesVisakhapatnam, IN Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 19 days ago
- Promoted
Senior Customer Support Engineer
StitchFinVisakhapatnam, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 19 days ago
- Promoted
Customer Support
NDAVisakhapatnam, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 12 days ago
- Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI)Visakhapatnam, IN Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 3 days ago
- Promoted
US Mortgage- Customer support
AltisourceVisakhapatnam, IN Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show moreLast updated: 9 days ago
- Promoted
Customer Support Specialist consultant – E-commerce Marketplaces (German Market)
House Of LumaVisakhapatnam, IN Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show moreLast updated: 2 days ago
- Promoted
Customer Experience Associate
BeemVisakhapatnam, IN We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools / services to manage it, available for simple monthly subscription fee so you ca...Show moreLast updated: 30+ days ago