US Payroll & HRIS Customer Support Agent

Experience : 2.00 + years

Salary : INR 1000000-1500000 / year (based on experience)

Shift : (GMT+05 : 30) Asia / Kolkata (IST)

Opportunity Type : Remote

Placement Type : Full time Permanent Position

• Note : This is a requirement for one of Uplers' client - UZIO)

What do you need for this opportunity

Must have skills required :

US Payroll, HRIS, Customer Support

UZIO is Looking for :

UZIO is on a mission to transform how businesses manage HR and payroll - not just with better tools, but by getting the work done for you.

Originally launched as a SaaS platform for Payroll, HRIS and Benefits, UZIO has now evolved into a tech-first company. With the launch of UZIO.ai, we've entered a new era - one where Al-powered agents take over repetitive HR and payroll tasks so your team can focus on what truly matters : people, strategy, and growth

Key Responsibilities :

Serve as a support resource for customer inquiries, offering timely assistance across multiple channels to enhance satisfaction.

Troubleshoot and resolve customer issues related to HR, payroll, and benefits software

Guide customers through the features and functionalities of our platform.

Document all customer interactions and solutions accurately in our CRM system

Collaborate with other internal teams to escalate complex issues and ensure a seamless customer experience.

Must-Have Skills :

Proven experience in a customer support or help desk role, ideally within a software or technology company.

Strong understanding of HR, payroll, and / or benefits processes and software.

Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly and patiently.

A strong problem-solving mindset and the ability to think on your feet.

Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk).

High level of empathy and a genuine desire to help others.

Ability to work independently and as part of a team in a fast-paced environment.

Qualifications :

Minimum of 2 years of experience in U.S. payroll processing and client support.

Experience With Payroll Software And Systems Is Essential.

Strong understanding of U.S. payroll regulations, including federal and state tax requirements, wage and hour laws, and compliance requirements.

Work Hours :

U.S. Time Zone (EST) 12pm – 9pm

How to apply for this opportunity

About Uplers :

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note : There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Skills Required

Customer Support, Hris, Us Payroll, Payroll Software