Client Success Director - Strategic AccountsTECEZE • Delhi, Republic Of India, IN
Client Success Director - Strategic Accounts
TECEZE • Delhi, Republic Of India, IN
16 hours ago
Job descriptionRun a structured governance model : weekly ops reviews , monthly service reviews , and quarterly executive business reviews (QBRs / EBRs) covering outcomes, KPIs, risks, and roadmap. Own account strategy, planning, and execution to deliver annual revenue , renewal , and expansion targets across services (Field Services / FSO, Digital Workplace, Infrastructure / Datacenter, Security, and related managed services). Build a healthy pipeline (targeting 3× coverage ) through whitespace mapping, cross‑sell / upsell plays, and co‑selling with partner ecosystems. Lead pursuit governance (deal qualification, win strategy, pricing, approvals) and maintain forecast accuracy within ±10%. Orchestrate RFI / RFP responses, solution shaping, SoW / LoE development, and value articulation with presales architects and SMEs. Ensure solutions are deliverable, competitive, and aligned to customer business outcomes; Provide executive oversight of delivery for SLA / OLA adherence , quality , risk , and continuous improvement across end‑user compute, field engineering, DWP, and infra operations. Champion customer success : drive adoption, measurable outcomes, and innovation roadmaps; Manage account P&L (revenue, GM, EBITDA), pricing strategies, change controls, MSAs / SOWs, and renewals; Partner with Finance on billing accuracy, AR / collections, and commercial governance. Lead and develop a team of 5 (mix of sales / account managers, presales / solutions, and delivery / customer success). Set goals, coach performance, build succession, and foster a culture of accountability, customer focus, and collaboration. Proactively identify and mitigate delivery, commercial, and compliance risks; Maintain accurate records in CRM / PSA / ITSM systems (e.G., Salesforce, ServiceNow, Jira). Coordinate with internal practices (DWP, FSO, Datacenter / Cloud, Network / Security) and vendor / partner network to mobilize the right capabilities for the client. Support marketing requests (case studies, references) and represent Teceze at customer and industry forums. Revenue growth / bookings : Achieve annual new and expansion bookings; Renewals / churn : ≥ 95% renewal on expiring services; Gross margin : Deliver portfolio GM targets with YoY margin improvement . Forecast accuracy : Within ±10% by quarter. Delivery performance : ≥ 98% SLA attainment; reduction in Sev‑1 / Sev‑2 incidents; Customer sentiment : CSAT ≥ 4.5 / 5 and NPS ≥ +50 ; People : Team engagement and retention; clear development plans; 12+ years in IT services / managed services, including 5+ years owning enterprise accounts and multi‑million‑dollar portfolios (ideally $25M+ ; Proven leadership across sales, presales, delivery, and customer success for enterprise / global accounts. Demonstrated success leading RFPs / proposals, negotiating MSAs / SOWs, and managing commercials & P&L . Deep understanding of Digital Workplace , Field Services / FSO , End‑User Compute , Datacenter / Infra , and related service models (ITIL). Strong executive presence, stakeholder management, and C‑suite communication skills. Proficiency with Salesforce (or similar CRM), ServiceNow / ITSM , Jira / Confluence , and advanced Excel / PowerPoint . Bachelor’s degree required;
Client Director — Strategic Accounts (IT Services)
Company : Teceze
Portfolio Size : ~$50M annual revenue (multi‑country)
Reports to : VP / Head of Strategic Accounts (or Regional MD)
Direct Reports : 5 (Sales / AM, Presales / Solutions, Delivery / CSM mix)
Location : — Travel : up to 25–40% as needed
Role Summary :
Teceze is seeking a Client Director to own end‑to‑end success and growth across a ~$50M client portfolio in our IT Services business. The role is the single point of contact and overall executive owner for assigned accounts—spanning Sales, Presales / Solutions, Service Delivery, and Customer Success . You will lead a team of five, orchestrate cross‑functional resources, and run a rigorous governance cadence to achieve revenue growth, margin expansion, contractual compliance, and outstanding customer experience.
Key Responsibilities :
Customer Leadership & Executive Ownership
- Serve as the primary executive contact and trusted advisor for client CXO and VP stakeholders;
provide clear, proactive communication and rapid escalation management.
Sales & Growth
Presales & Solutions
drive compelling proposals and executive presentations.
Service Delivery & Customer Success
lead major incident / post‑mortem reviews and improvement backlogs.
Commercial & Contract Management
identify levers for margin improvement and delivery efficiency.
People Leadership
Risk, Compliance & Security
ensure adherence to ISO / ITIL , GDPR / data privacy , and client‑specific security standards.
Stakeholder & Ecosystem Management
Success Metrics (KPIs)
maintain 3× pipeline coverage .
net revenue retention >
110% .
demonstrable continuousimprovement.
strong executive advocacy and references.
succession readiness.
Qualifications
comfort at $50M scale).
MBA / ITIL / PMP preferred.
Create a job alert for this search
Strategic Account Director • Delhi, Republic Of India, IN
Related jobs
)
)
Key Account Director- Client Servicing
Techmagnate - A Digital Marketing Agency • Sarita Vihar, Delhi, India
Techmagnate is looking for an experienced Key Account Director to lead client relationships,.CXO-level stakeholders, responsible for client retention, upselling, and.
Client Relationship Management....Show more
Last updated: 10 days ago • Promoted
Client Success Director
CodeVyasa • Noida, Republic Of India, IN
We are looking for a proactive.The ideal candidate will act as a bridge between our clients and internal teams - ensuring projects run smoothly, client expectations are met, and opportunities for g...Show more
Last updated: 7 days ago • Promoted
Director – Client Services
Anakin (YC S21) • Delhi, India
Job Description : Director - Account Growth.Bangalore, India (In-office, Monday to Friday).The Opportunity As an Account Growth Leader, you will own the strategy and execution for driving revenue ex...Show more
Last updated: 30+ days ago • Promoted
Client Success Manager
IDC | India • Delhi, Republic Of India, IN
This is a Hunting sales role, with focus on acquiring new logos and / or engaging with new stakeholders within existing accounts.
High focus on developing business within new territories and account p...Show more
Last updated: 30+ days ago • Promoted
Client Success Manager
Vensure Employer Solutions • Noida, Republic Of India, IN
Client Relationship Manager (CRM).Our platform is disrupting the industry in how organizations view the HR function and we’re committed to breaking down barriers to make HR operations simpler while...Show more
Last updated: 15 days ago • Promoted
Director, Customer Success
RateGain • Noida, Republic Of India, IN
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them a...Show more
Last updated: 13 days ago • Promoted
Client Success Director
Tangence India • Noida, Republic Of India, IN
We are looking for a highly motivated, client-focused, and strategically-minded.This role is pivotal, serving as the primary bridge between our clients and our delivery teams.The ideal candidate wi...Show more
Last updated: 1 day ago • Promoted
Client Success Manager
Kaygen, Inc. • Noida, Republic Of India, IN
We are seeking a dynamic and experienced Account Manager to drive the success of our staffing solutions and ensure the delivery of high-quality IT, engineering, and healthcare staffing services to ...Show more
Last updated: 10 hours ago • Promoted • New!
Strategic Account Director
Cloud4C Services • Delhi, Republic Of India, IN
Cloud4C, named a Visionary in the 2021 Gartner Magic Quadrant for Public Cloud IT Transformation Services is the world’s leading automation-driven, application-focused Cloud Managed Services Provid...Show more
Last updated: 30+ days ago • Promoted
Client Success Technical Associate
Qube Cinema • Delhi, India
At Qube Cinema, technology and innovation are at our core.Our purpose is to bring to life every story - to engage, entertain and enlighten the world.
As a company with a passion for cinema, we are c...Show more
Last updated: 30+ days ago • Promoted
Client Director — Strategic Accounts (It Services)
TECEZE • Noida, Republic Of India, IN
Client Director — Strategic Accounts (IT Services).M annual revenue (multi‑country).VP / Head of Strategic Accounts (or Regional MD).
Sales / AM, Presales / Solutions, Delivery / CSM mix).Sales, Presales / So...Show more
Last updated: 16 hours ago • Promoted • New!
Client Success Partner
PanScience Innovations (PSI) • Hauz Khas, Republic Of India, IN
Indika AI is the service arm of PanScience Innovations, the place where we take everything we’ve built and bring it to life for clients.
We help organizations get their data AI-ready, guide them thr...Show more
Last updated: 2 days ago • Promoted
Client Director — Strategic Accounts (IT Services)
TECEZE • Delhi, India, India
Client Director — Strategic Accounts (IT Services).M annual revenue (multi‑country).VP / Head of Strategic Accounts (or Regional MD).
Sales / AM, Presales / Solutions, Delivery / CSM mix).Sales, Presales / So...Show more
Last updated: 18 hours ago • Promoted • New!
Client Success Director - Strategic Accounts
TECEZE • Noida, Republic Of India, IN
Client Director — Strategic Accounts (IT Services).M annual revenue (multi‑country).VP / Head of Strategic Accounts (or Regional MD).
Sales / AM, Presales / Solutions, Delivery / CSM mix).Sales, Presales / So...Show more
Last updated: 16 hours ago • Promoted • New!
Client Director
Everest Group • Delhi, India
Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences.Our ...Show more
Last updated: 15 days ago • Promoted
Client Success Associate
Qube Cinema • Delhi, India
At Qube Cinema, technology and innovation are at our core.Our purpose is to bring to life every story - to engage, entertain and enlighten the world.
As a company with a passion for cinema, we are c...Show more
Last updated: 15 days ago • Promoted
Client Success Director
DigiStreet® Media Pvt. Ltd. • Noida, Republic Of India, IN
Drive higher brand affinity for clients through effective communication and digital initiatives.Enhance ROI for client brands in terms of traffic, leads, and transactions.
Evaluate client products / s...Show more
Last updated: 6 days ago • Promoted
Head of Client Strategy & Operations
Cuebo • Gurgaon, Haryana, India
Cuebo is building AI agents that transform how sales teams hire, onboard, and operate—through AI Roleplay, automated assessments, and deep sales intelligence.
We’re hiring a Head of Client Strategy ...Show more
Last updated: 3 hours ago • Promoted • New!