Client Success Partner

About Indika AI

Indika AI is the service arm of PanScience Innovations, the place where we take everything we’ve built and bring it to life for clients. We help organizations get their data AI-ready, guide them through digital transformation, and make sure they’re set up to actually use AI in a way that delivers real results.

Over time, Indika has become home to 16+ AI products and platforms — covering everything from healthcare and finance to manufacturing, law, and public services. Each one started as a venture inside PanScience and now sits under Indika’s digital transformation umbrella, ready to be customized and scaled for different clients.

About the Role

We are looking for a dynamic and detail-oriented Account Manager who will be responsible for managing B2B client relationships, driving customer success, and optimising performance funnels through strong analytical skills. The ideal candidate should be proactive, data-driven, and comfortable working cross-functionally to deliver business outcomes.

Key Responsibilities

• Funnel Optimization
• Analyse customer journeys to identify friction points and improvement opportunities.
• Develop and execute strategies to enhance conversion and client engagement.
• Collaborate with cross-functional teams to implement measurable funnel improvements.

2. Data Analysis & Insights

3. Client Relationship Management

4. B2B Customer Success

Requirements

familiarity with BI tools is an advantage.