CS Labs Ambassador

The CS Labs Support Ambassador collaborates closely with cross-functional teams to test refine and scale innovative customer support initiatives through structured experimentation and high-quality data addition to project-based work you will also provide direct support to Airbnbs global community through both phone and messaging channels ensuring a consistent empathetic and high-quality user experience.

The Community You Will Join :

• You will be part of a dynamic and collaborative team within CS Labs working closely with a group of Specialists and Senior Specialists as well as cross-functional partners across Customer Support Product and Operations.
• In this role youll support high-impact projects focused on elevating the Airbnb user experience.
• Youll contribute by delivering world-class support testing new workflows and sharing actionable insights that inform how we evolve our service strategies. Together we aim to enhance both guest and Ambassador experiences through thoughtful experimentation and feedback.

The Difference You Will Make :

A Typical Day :

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work the responsibilities set out below may change and additional duties may be assigned as needed.

Interacts with Airbnb users by providing world-class customer service via multiple support channels including phone email and messaging.

Shares ideas to improve processes and ways of working

Your Expertise :

Proficiency in the technical and professional skills required for success in the role.

Shows respect for different opinions and perspectives without preconceived notions.

Analyzes routine problems using quantitative and qualitative measures and develops a nuanced perspective and solutions based on facts and data.

Helps others and shows awareness of an individuals strengths blind spots and areas of development.

Deeply lives and works by the purpose of the organization.

Passionate about creating a world of belonging

Hybrid Work Requirements & Expectations : To support productivity and maintain a professional hybrid work environment employees are expected to adhere to the following :

Our Commitment To Inclusion & Belonging :

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.

Key Skills

Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing

Employment Type : Full Time

Experience : years

Vacancy : 1