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Application Support Engineer (Chat / Email) - Trading Analytics Platform

Application Support Engineer (Chat / Email) - Trading Analytics Platform

Smirmatec Private LimitedDelhi, IN
10 hours ago
Job description

📍 Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours)

📅 Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months

💰 ₹60,000 – ₹70,000 / month + Bonus

Apply Now :

📌 https : / / forms.gle / SjzNZnzMaGd9PFQx9

Incomplete applications (missing form or recording) will not be considered.

Minimum Requirements

  • 2+ years of experience in SaaS or product-based technical support
  • FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)
  • Excellent written English ->

this is non-negotiable!

  • Proven ability to self-learn quickly and handle complex workflows independently
  • Proficiency with Excel / CSV data handling
  • Strong troubleshooting and reasoning skills
  • Must complete internal product learning before starting live support

    • Important : Candidates who “want to join to learn trading” will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

    Strict Expectations

  • Strong command of written English – absolutely mandatory
  • Demonstrated ability to self-learn from detailed documentation
  • Heavy reliance on AI tools for answering users is not acceptable
  • This role demands critical thinking, trading familiarity, and discipline

    • About Us

    We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

    Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

    Role Overview

    We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform .

    This is a technical, product-centric support role — not a BPO or call-center position!

    You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team .

    Only apply if you are serious about trading, product support, and independent learning!

    Key Responsibilities

  • Provide fast, clear, and accurate live chat (primary) and email (secondary) support
  • Help traders navigate platform features, trade analytics, and reports
  • Troubleshoot issues related to account setup, imports, and analytics workflows
  • Identify recurring technical issues and resolve them using strong product knowledge
  • Maintain and efficiently search through a large 200+ page internal knowledge base
  • Document findings and curate common questions / answers
  • Manage multiple concurrent chats with empathy, speed, and accuracy

    • Hiring Process

  • Submit Google Form + mandatory recorded answers
  • Product knowledge test
  • 1–2 interviews
  • Offer

    • Why Join Us

  • Work at the intersection of FinTech, trading, and real-time analytics
  • Direct mentorship and weekly review from company leadership
  • Clear growth into Product, QA, or Technical Operations
  • Competitive pay + bonus + global exposure

    • Apply Now :

    📌 https : / / forms.gle / SjzNZnzMaGd9PFQx9

    Incomplete applications (missing form or recording) will not be considered.

    We are an equal-opportunity employer.

    If you’re sharp, disciplined, and genuinely passionate about trading / product support and want to grow in an well rewarding career path, we want to hear from you.

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    Application Support Engineer • Delhi, IN