Application Production Support

Incident management 1. Analysis, communication, coordination, correction, PIRs 2. Problem creation and follow-up 3. Change management 4. Review and validation 5. Technical implementation 6. Coordination and communication Monitor and supervise application and infrastructure components Obsolescence and vulnerability management Capacity planning management DRP technical management and coordination Decommission management Maintain up-to-date referential and documentation (e.g., operating procedures) Morning / Evening checks achievement Definition of the technical solution Schedule definition with stakeholders and deadline commitment Production and infrastructure resources provisioning on all environments Technical integration of applications using existing products and services Technical user stories implementation, independently or by coordinating the right players (BP21 and other ITGP teams) Implement monitoring and supervision Follow FinOPS and SRE guidelines Ensure the upskilling of the team Application deployment automation 1. Identify the best deployment strategy with dev team 2. Technical implementation and tests Operating tasks or processes automation Depending on the toolchain group roadmap, migrate to up-to-date Continuous Deployment tools Identify and share automation use-cases with the community to make reuse easier Contributing Responsibilities Promote standard architectures, solutions and products Feed the product backlog with Production requirements Coordinate and challenge stakeholders to meet deadlines Identify the best practices about Production and share them within teams Support development teams to secure and speed up project delivery Technical & Behavioral Competencies Linux and Windows Middleware (Websphere, CFT, MQSeries, Kafka,) Kubernetes and associated tools (Docker, Helm, ArgoCD) Cl / CD (Ansible, Jenkins, Git, Release, ...) Monitoring (Dynatrace, Splunk, LogDna, Sysdig) Scripting (Ansible, Shell, SQL, Scheduling Management (Autosys) Confidential Tracking / ticketing tools (Service Now, JIRA) Network protocols Database management DevOps Agile Knowledge of ITIL Experience on handling Incident / Problem / Change General IT infrastructure knowledge Knowledge on banking application will be preferable Good written and spoken English Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Good Team Player Resource should be comfortable in working shifts - morning / evening / general, on call weekends and holidays.