MS 365 Application Tech Support

Environment preparation

Infrastructure implementation and support of other team members

User transition and support in upgraded platforms

The transition from delivery into Managed Services

• Deliver files, messaging and unified communications implementation, migration and support activities in projects by the Content and Code Project Delivery Framework
• Escalate appropriate challenges to Technical Consultants / Architects
• Support the more extensive project and operational teams
• Ensure that technical understanding of each service component and application, its architecture and configuration is handed over to BAU support for both client and managed service teams

Essential Experience and Skills

• Successfully implemented / supported Office 365 and supporting identity technologies.
• Expertise in the Office 365 platform
• Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS