Sap Quality Excellence Manager
Enterprise Minds, IncHyderabad, Republic Of India, IN1 day ago
Job descriptionReview Change Requests (CRs) for proper documentation, approvals, and test evidence. Ensure adherence to entry / exit criteria and RACI gates. Monitor release readiness and post-deployment validations. Drive proactive quality checks to prevent production issues. Support program governance with RAID tracking, dependency management, and status reporting. Conduct CAB meetings and manage service-related risks. Ensure compliance with SLAs, SoX, and audit requirements. Lead periodic service review meetings with stakeholders. Identify and implement automation and process optimization opportunities. Manage the CSI (Continuous Service Improvement) backlog and measure delivered benefits. Drive productivity accelerators, best practice adoption, and service maturity. Create and publish dashboards on ticket trends, SLA adherence, and stability indicators. Analyze incidents and changes for business impact. Present insights and recommendations to leadership teams. Act as the bridge between SAP Delivery teams and Business stakeholders. Conduct knowledge transfer sessions, workshops, and process coaching. Foster transparency and proactive communication across all levels. 12–15 years of experience in SAP Implementation and Support (AMS / Managed Services). Strong understanding of ITIL processes (Incident, Problem, Change, Release Management). Proven experience in Service Quality , Governance , PMO , or Delivery Assurance roles. Broad SAP functional / technical exposure across multiple modules. Excellent analytical, documentation, and stakeholder management skills. Familiarity with SAP Solution Manager , ServiceNow , or similar ITSM tools. Exposure to automation , process improvement , or Lean / Six Sigma initiatives is an advantage. ITIL v4 Foundation / Expert SAP Certified Application Associate / Solution Manager Six Sigma Green Belt / Lean Practitioner PMP / PRINCE2 (optional)
🌟 SAP Quality Excellence Manager | Hyderabad | 12–15 Years | SAP Implementation & Support
Location : Hyderabad
Experience : 12–15 Years
Engagement Type : SAP Implementation & Support
About the Role
We are looking for a highly experienced SAP Quality Excellence Manager to drive governance, compliance, and continuous improvement across our SAP landscape. The ideal candidate will be the assurance engine of our SAP Managed Services—ensuring every ticket, change, and deliverable meets the highest standards of accuracy, efficiency, and operational excellence.
Key Responsibilities
Incident Quality & Knowledge Management
- Audit SAP incidents weekly for categorization, RCA depth, and SLA compliance.
- Validate documentation such as KBAs, troubleshooting guides, and runbooks.
- Enforce Shift-Left strategy to minimize repeat incidents and improve first-time-fix rates.
Change & Release Governance
PMO Advisory & Service Governance
Continuous Improvement & Innovation
Performance Analytics & Insights
Stakeholder Collaboration & Communication
Required Skills & Experience
Preferred Certifications
💼 If you are passionate about SAP quality, governance, and operational excellence — we’d love to connect!
📩 Apply now by sharing your profiles to deepika.balijepally@eminds.ai
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Manager Quality • Hyderabad, Republic Of India, IN
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