Eminds.ai - SAP Quality Excellence Manager

Enterprise Minds, IncHyderabad

1 day ago

Job description

Description :

SAP Quality Excellence Manager | Hyderabad | 12- 15 Years | SAP Implementation & Support

Location : Hyderabad

Experience : 12- 15 Years

Engagement Type : SAP Implementation & Support

About the Role :

We are looking for a highly experienced SAP Quality Excellence Manager to drive governance, compliance, and continuous improvement across our SAP landscape. The ideal candidate will be the assurance engine of our SAP Managed Servicesensuring every ticket, change, and deliverable meets the highest standards of accuracy, efficiency, and operational excellence.

Key Responsibilities :

Incident Quality & Knowledge Management :

Audit SAP incidents weekly for categorization, RCA depth, and SLA compliance.
Validate documentation such as KBAs, troubleshooting guides, and runbooks.
Enforce Shift-Left strategy to minimize repeat incidents and improve first-time-fix rates.

Change & Release Governance :

Review Change Requests (CRs) for proper documentation, approvals, and test evidence.

Ensure adherence to entry / exit criteria and RACI gates.

Monitor release readiness and post-deployment validations.

Drive proactive quality checks to prevent production issues.

PMO Advisory & Service Governance :

Support program governance with RAID tracking, dependency management, and status reporting.

Conduct CAB meetings and manage service-related risks.

Ensure compliance with SLAs, SoX, and audit requirements.

Lead periodic service review meetings with stakeholders.

Continuous Improvement & Innovation :

Identify and implement automation and process optimization opportunities.

Manage the CSI (Continuous Service Improvement) backlog and measure delivered benefits.

Drive productivity accelerators, best practice adoption, and service maturity.

Performance Analytics & Insights :

Create and publish dashboards on ticket trends, SLA adherence, and stability indicators.

Analyze incidents and changes for business impact.

Present insights and recommendations to leadership teams.

Stakeholder Collaboration & Communication :

Act as the bridge between SAP Delivery teams and Business stakeholders.

Conduct knowledge transfer sessions, workshops, and process coaching.

Foster transparency and proactive communication across all levels.

Required Skills & Experience :

12- 15 years of experience in SAP Implementation and Support (AMS / Managed Services).

Strong understanding of ITIL processes (Incident, Problem, Change, Release Management).

Proven experience in Service Quality , Governance , PMO , or Delivery Assurance roles.

Broad SAP functional / technical exposure across multiple modules.

Excellent analytical, documentation, and stakeholder management skills.

Familiarity with SAP Solution Manager , ServiceNow , or similar ITSM tools.

Exposure to automation , process improvement , or Lean / Six Sigma initiatives is an advantage.

Preferred Certifications :

ITIL v4 Foundation / Expert

SAP Certified Application Associate / Solution Manager

Six Sigma Green Belt / Lean Practitioner

PMP / PRINCE2 (optional)

If you are passionate about SAP quality, Governance, and operational excellence wed love to connect!

(ref : hirist.tech)

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Manager Quality • Hyderabad

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