SailPoint Product Specialist - Identity Management

Description :

Key Responsibilities :

• Manage and optimize SailPoint onboarding / offboarding workflows to ensure accurate provisioning and revocation of user access.
• Enforce Segregation of Duties (SoD) and Role-Based Access Control (RBAC) policies to maintain regulatory compliance.
• Provide advanced tier-2 and tier-3 support, including troubleshooting complex technical issues, performing log analysis, replicating issues, and escalating when necessary.
• Ensure adherence to SLAs by prioritizing incident response and resolution to minimize business impact.
• Validate and test access changes from HR system updates (joiners, movers, leavers) before production deployment.
• Collaborate with HR, IT, Security, and business teams to align identity governance with regulatory standards such as GDPR, SOX, and other compliance requirements.
• Maintain up-to-date documentation, including workflows, SOPs, runbooks, and knowledge base articles.
• Mentor and share knowledge with junior team members.
• Support platform upgrades, patching, and configuration changes to enhance system reliability and security.

Skills & Qualifications :

(ref : hirist.tech)