IT Service Desk L2 Engineer

Overview Of 66degrees

66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work.

At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Role Overview

The IT Service Desk L2 Engineer plays a critical role in providing advanced technical support and troubleshooting for complex IT issues. This role requires a deep understanding of system administration, server management, storage solutions, networking, firewalls, cybersecurity, and cloud platforms. The L2 Engineer acts as an escalation point for the Service Desk and works closely with other IT teams to resolve incidents and fulfill service requests.

Important Notes : Need candidate to join within 30 days and must be willing to work hybrid (3 days in a week) in Pune / Bengaluru office.

Responsibilities

• Provide advanced technical support and troubleshooting for complex IT issues escalated from the Service Desk.
• Manage and maintain applications, server infrastructure, including operating systems, hardware, and virtualization platforms.
• Administer storage solutions, ensuring data availability, integrity, and performance.
• Configure and manage network devices, including routers, switches, and wireless access points.
• Implement and maintain firewall rules and security policies to protect the network infrastructure.
• Monitor and respond to security incidents, conducting investigations and implementing remediation measures.
• Support and manage cloud platforms, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS).
• Document technical procedures, troubleshooting steps, and knowledge base articles.
• Participate in on-call rotation to provide after-hours support.
• Manage Incidents and Major Incidents, including investigation, diagnosis, resolution, and escalation, ensuring adherence to Service Level Agreements (SLAs).
• Conduct Problem Management to identify and address root causes of recurring incidents, preventing future occurrences.
• Participate in Change Management processes, assessing risks, implementing changes, and minimizing service disruptions.
• Fulfill Service Requests efficiently, providing timely and accurate solutions to user requirements.

Key Skill set -

Cloud Platforms

SSO and IDP Solutions-

Deep understanding of SPF, DKIM, and DMARC for email security and anti-spoofing measures.

System Administration

Experience with Google Cloud Compute Engine, including VM instance management and scaling.

Storage

Network

Firewall

Cybersecurity

Qualifications

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.

Skills Required

Storage, System Administration, Network, Cybersecurity, Firewall