Lead Managed Service Desk Engineer

We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards.

As a Senior Managed Service Desk Engineer , your primary responsibility is to offer round-the-clock technical support and assistance to customers. This includes troubleshooting hardware / software issues, guiding users through problem-solving processes, and ensuring professional, high-quality service delivery across every interaction.

Key Responsibilities

• Provide 24x7 technical support to customers via phone, email, and live chat
• Diagnose and resolve hardware, software, and application issues
• Log and track all customer interactions and technical procedures in the ticketing system
• Collaborate with peers and other teams to escalate and resolve complex issues
• Maintain high levels of customer satisfaction through quality service delivery

Required Skills & Experience

Education

Bachelor’s degree (full-time) in Computer Science, Information Technology, or a related field

Preferred Qualifications