Application Support Engineer

Job Title :

Application Support Engineer – SRE & Observability

Location : Pune(Hybrid Mode)

Experience : 5–6 Years (STRICTLY)

Employment Type : Permanent

Notice Period :

Immediate Joiners Only [Notice period serving candidates can apply if ≤15 days]

CTC : Up to 21 LPA

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Job Description

We are hiring an

Application Support Engineer

with solid experience in

SRE practices

and expertise in

monitoring and observability tools

like

Splunk, Grafana, and Dynatrace

• . This role involves maintaining application stability, proactively identifying issues, and driving automation and reliability improvements.

Key Responsibilities

Application Support & Reliability

Provide

L2 / L3 support

for production and pre-production applications.

Monitor application performance using

Dynatrace

Splunk

, and

Grafana

Conduct root cause analysis (RCA) for incidents and implement long-term fixes.

Coordinate with Dev, Infra, and Cloud teams to ensure optimal system health.

Participate in

on-call support

and critical incident resolution.

⚙️

SRE Activities

Define and track

SLOs, SLIs, and error budgets

Automate repetitive operational tasks and reduce manual effort (toil).

Drive

post-incident reviews

and contribute to system resilience efforts.

Contribute to designing and supporting

highly available

scalable systems

Monitoring & Observability

Create dashboards and alerts using

Splunk

Grafana

, and

Dynatrace

Continuously improve observability and alerting strategies.

Analyze trends and identify performance bottlenecks.

Mandatory Skills

Application Support / SRE / Production Engineering

Splunk

(log analysis, alerts, dashboards)

Grafana

(metrics, dashboards)

Dynatrace

(APM, real-user & synthetic monitoring)

SRE concepts

– SLOs, SLIs, incident management

cloud environments

(AWS, Azure, GCP)

Important Note (Please Read Before Applying)

Do NOT apply if :

You have less than 5 years or more than 6.5 years of relevant experience

You have no hands-on experience with

Splunk

Grafana

, or

Dynatrace

You are on a notice period longer than

15 days

You are looking for

remote-only

opportunities (Hybrid mode is required)

You come from a

non-SRE / non-support background

Apply ONLY if you meet ALL criteria above. Irrelevant applications will not be processed.