Talent.com
This job offer is not available in your country.
Customer Associate

Customer Associate

ConfidentialAhmedabad
6 days ago
Job description

Roles and Responsibilities :

  • Conduct follow-up calls to customers for cross-verification of initial demo calls made by the sales team.
  • Ensure that customer queries were appropriately addressed and validate the accuracy of the shared product information.
  • Listen to and analyze demo call recordings to assess their overall quality, including product explanation, pitch clarity, and customer engagement.
  • Observe and document any difficulties faced by customers during calls in understanding the product features, benefits, or usage.
  • Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
  • Ensure all data entries are complete, well-organized, and follow the companys data management protocols.
  • Analyze patterns from customer feedback and call reviews to identify recurring gaps in call quality or sales performance.
  • Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
  • Ensure all data entries are complete, well-organized, and follow the companys data management protocols.

Additional Qualification and Skills :

  • Ability to effectively handle customer interactions, understand their concerns, and maintain long-term engagement.
  • Skill in evaluating client feedback constructively and converting it into actionable improvement strategies.
  • Proficient in listening to and analyzing call recordings, identifying quality concerns, and preparing reports with clear observations.
  • Capable of spotting even subtle nuances during customer calls that might affect sales conversions or customer satisfaction.
  • Excellent verbal and written communication to interact professionally with clients and internal teams.
  • Experience in managing and updating data in CRM platforms with consistency and accuracy.

    • Role :   Customer Service

    Industry Type :   Software Product

    Department :   Customer Success ,  Service & Operations

    Employment Type :   Full Time, Permanent

    Role Category :   Customer Success, Service & Operations - Other

    Education

    UG :   Any Graduate

    Skills Required

    Customer Service

    Create a job alert for this search

    Customer Associate • Ahmedabad