Customer Associate

Roles and Responsibilities :

• Conduct follow-up calls to customers for cross-verification of initial demo calls made by the sales team.
• Ensure that customer queries were appropriately addressed and validate the accuracy of the shared product information.
• Listen to and analyze demo call recordings to assess their overall quality, including product explanation, pitch clarity, and customer engagement.
• Observe and document any difficulties faced by customers during calls in understanding the product features, benefits, or usage.
• Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
• Ensure all data entries are complete, well-organized, and follow the companys data management protocols.
• Analyze patterns from customer feedback and call reviews to identify recurring gaps in call quality or sales performance.
• Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
• Ensure all data entries are complete, well-organized, and follow the companys data management protocols.

Additional Qualification and Skills :

Role :   Customer Service

Industry Type :   Software Product

Department :   Customer Success ,  Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Customer Success, Service & Operations - Other

Education

UG :   Any Graduate

Skills Required

Customer Service