Senior Consultant- Trust & Safety & Mystery Shopping Gambling (Visa / Mastercard / Amex / Discover Program

The Senior Consultant will play a key role in executing gambling mystery shopping programs across online betting, casino, poker, esports, and lottery platforms. Working under the Director of Gambling Mystery / Secret Shopping, this role ensures compliance with Anti-Money Laundering (AML), financial crime prevention, responsible gambling regulations, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex / Discover HBR).

The Senior Consultant will design and conduct mystery shopping tests, document findings with clear evidence, and escalate compliance issues. The role requires hands-on experience in compliance testing, investigations, or the betting and gaming industry.

Key Responsibilities

• Conduct mystery shopping tests across multiple gambling and betting platforms.
• Simulate real-world user flows, including registration, KYC, deposits, wagers, withdrawals, and responsible gaming tools.
• Verify compliance with AML, KYC, licensing, and card brand requirements (VIRP, BRAM, HBR).
• Capture and document evidence of all findings (screenshots, transaction records, logs).
• Analyze and prioritize risks, escalating significant issues to the Director.
• Prepare clear, detailed reports for compliance, risk, and executive stakeholders.
• Collaborate with Legal, Compliance, and Fraud Risk teams to resolve identified risks.
• Contribute to team knowledge on fraud detection, AML, and financial crime prevention.
• Mentor analysts, providing guidance and ensuring consistent quality of outputs.

Qualifications

Desired Attributes

Success Metrics