Analyst – Trust & Safety & Mystery Shopping Pharma (Visa / Mastercard / Amex / Discover Programs)

The Analyst will support pharma-focused mystery shopping assignments to ensure compliance with prescription verification, OTC handling, healthcare privacy laws, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex / Discover HBR). This is an entry- to mid-level role requiring 1–3 years of experience or internship exposure in healthcare compliance, risk management, or related fields.

Key Responsibilities

Assist Senior Consultants in conducting pharma-focused secret shopping assignments.

Simulate real-world transactions including prescription verification, OTC purchases, and pharmacist consultation.

Document findings with evidence such as screenshots, notes, and test transactions.

Support compliance reporting and risk analysis.

Ensure data handling aligns with HIPAA and GDPR privacy requirements.

Maintain accuracy and integrity in documenting pharmacy compliance findings.

Qualifications

Bachelor’s degree in Pharmacy, Healthcare, Compliance, Data Analytics, or a related field.

1–3 years of experience (or internships) in healthcare compliance, risk management, or fraud detection preferred.

Basic understanding of HIPAA, GDPR, FDA, and pharmaceutical compliance frameworks.

Good analytical, documentation, and communication skills.

Eagerness to learn and grow in compliance and risk testing environments.

Success Metrics

Accurate documentation of compliance findings during pharma mystery shopping tests.

Effective collaboration with Senior Consultants.

Contribution to timely and actionable compliance reports.

Demonstrated learning and professional growth in pharma compliance.