Project Manager – Strategic Programs - PMO - Process Excellence

We are looking for an experienced Senior Project Manager with a telecommunications industry background , specialising in wireline and wireless network projects .

This role blends project management excellence, financial governance, and strategic program leadership to deliver enterprise-scale initiatives.

The Senior Project Manager will lead high-profile telecom programs, oversee budgets and scorecard metrics, and ensure alignment with organisational strategy — while mentoring and supporting other Project Managers within the PMO.

This is a senior-level position suited for someone who thrives in a structured yet dynamic environment, understands the nuances of telecom project delivery, and can drive measurable business impact.

Key Focus Areas

Telecommunication Projects : Manage delivery of end-to-end wireline and wireless network projects, ensuring technical accuracy and operational readiness.

Financial Management : Maintain full accountability for project financials , including budgeting, forecasting, variance tracking, and CAPEX / OPEX management.

Strategic Program Leadership : Support strategic PMO goals, steering committee reporting, and performance dashboards.

PMO Support : Mentor, train, and guide other Project Managers while driving process standardisation and operational excellence.

Detailed Responsibilities

Project Management

Lead all phases of telecom programs — initiation, planning, execution, control, and closure.

Define project scope, objectives, deliverables, timelines, and resource plans aligned with strategic goals.

Manage dependencies, risks, issues, and escalations to ensure on-time and on-budget delivery.

Ensure adherence to quality, safety, and regulatory standards within the telecom domain.

Collaborate with cross-functional teams (Engineering, Network Operations, IT, Finance, and Vendors).

Provide coaching in project methodologies (Lean Six Sigma, Own.it, Agile).

Financial Management

Oversee cost controls and financial governance at Initiative and Investment Group (II & IG) levels.

Manage financial forecasting, variance analysis, and quarterly budget alignment.

Present CAPEX and OPEX summaries during management reviews (CMT, QEMR, YEMR, Capital Triage).

Ensure compliance with financial reporting standards and support all audit requirements.

Monitor project-level spend and ensure financial health of telecom initiatives.

Strategic Program Management

Manage large, strategic, and high-impact telecom programs.

Prepare and present updates for Steering Committees and leadership forums.

Align projects with TELUS’ digital transformation strategy.

Support long-term planning, prioritization, and execution of business-critical programs.

Scorecard Metrics & Reporting

Manage PMO scorecards, dashboards, and cross-functional performance reports.

Track and improve telecom program KPIs — AUC, Hardstop, stale commitments, reservations, cycle times.

Create and present “Get to Green” recovery plans for delayed or at-risk projects.

Deliver weekly / monthly performance updates and Full Monty presentations for senior leadership.

Process Improvement & Automation

Drive process improvement initiatives to enhance PMO efficiency.

Identify and implement automation and AI-driven improvements in project workflows.

Act as a champion for SAP, Appian, and Masterworkflow systems used in PMO operations.

Lead initiatives around pulse checks, closure processes, and stale reservation reduction.

PMO Support & Leadership

Conduct interlock meetings with Project Managers and stakeholder teams.

Lead onboarding, mentoring, and training sessions for new PMs.

Oversee adherence to PMO governance, scorecard, and dashboard standards.

Drive a culture of collaboration, recognition, and knowledge sharing within the PMO.

Support team engagement and recognition programs.

Manager Support & Escalation

Provide coverage and assistance to PMO Manager as needed.

Maintain PMO Google Drive documentation and reports.

Manage escalations promptly to ensure critical issues are addressed effectively.

Skills & Knowledge

Deep understanding of telecommunication project delivery (wireline, wireless, network infrastructure).

Strong command of project management principles (Agile, Waterfall, or Hybrid).

Proven expertise in financial management , variance tracking , and scorecard reporting .

Excellent communication, stakeholder management, and presentation skills.

Advanced knowledge of Google Workspace (Sheets, Docs, Slides, Looker Studio, Gemini) .

Working knowledge of SAP , Appian , or similar workflow automation tools.

Lean Six Sigma or process improvement background preferred.

Experience

7–10 years of total experience in telecommunication project or program management .

Proven track record managing wireline and wireless projects in an enterprise environment.

Experience with cross-functional collaboration , financial governance , and executive reporting .

Prior work experience in telecom infrastructure delivery, PMO operations, or strategic project management is required.

Why Join TELUS Digital

✨ Be part of a global digital and telecom leader driving large-scale transformation.

Collaborate with cross-functional teams on cutting-edge telecom projects.

Work in a people-first, innovation-driven culture.

Grow your career through mentorship, learning, and continuous improvement.

Interested?

Apply now or DM us to explore this opportunity.

Let’s build the future of telecom together.