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Dealer Management System (DMS) - Retail

Dealer Management System (DMS) - Retail

Waaree Energies Ltd.goregaon east, India
11 hours ago
Job description

Key Responsibilities :

Dealer Management System (DMS) Support : MANAGER

  • Manage and support the DMS platform used for tracking sales, installation progress, inventory and customer service within the channel partner network.
  • Collaborate with sales, project management and service teams to identify and resolve system issues.
  • Configure the DMS to align with the specific needs of channel partner operations, including lead management and project lifecycle tracking.
  • Provide training and ongoing support to dealership staff to ensure efficient system use.

IT Initiatives :

  • Lead IT projects focused on optimizing business processes such as CRM integration, project management tools and performance tracking systems.
  • Ensure seamless integration of the DMS with other platforms like solar design tools, financing portals, and customer apps.
  • Collaborate with business leaders to identify opportunities for automation and digital transformation.
  • Ensure compliance with data privacy and security regulations relevant to the solar industry.
  • Stakeholder Collaboration :

  • Act as a liaison between business users and IT teams, ensuring the IT solutions meet the operational needs of solar dealerships.
  • Work closely with external vendors to manage system updates and integrations.
  • Provide regular insights to management on system performance, operational challenges, and IT project progress.
  • Key Skills and Competencies :

  • Experience with Dealer Management Systems (DMS)
  • Understanding of channel partner operations, including sales, installation, service processes.
  • Knowledge of CRM and project management tools specific to the solar industry.
  • Strong communication skills to work with both technical and non-technical stakeholders.
  • Problem-solving skills to deliver IT solutions that enhance business performance.
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    Management System • goregaon east, India

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