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Connect & Heal - Key Accounts Manager

Connect & Heal - Key Accounts Manager

Connect and heal Pvt. LtdMumbai, India
30+ days ago
Job description

About Connect and Heal (CNH) :

Connect and Heal Primary Care Pvt. Ltd. is a leading integrated healthcare platform delivering tech-enabled, preventive, and primary healthcare services across India. We partner with corporates to provide end-to-end healthcare solutions for their employees and families-ranging from onsite clinics and teleconsultations to diagnostics and wellness programs.

We are growing rapidly and are looking for a high-performing Key Accounts Manager to nurture and grow our enterprise partnerships with corporates and institutions across sectors.

Role Overview :

As the Key Accounts Manager, you will be the face of CNH for our corporate clients. You will own the end-to-end relationship with assigned enterprise accounts-ensuring exceptional service delivery, driving engagement across health offerings, and expanding wallet share through upselling and cross-selling.

This role combines strategic thinking, relationship building, and operational excellence.

Key Responsibilities :

Client Relationship Management

  • Serve as the primary point of contact for assigned corporate clients
  • Build strong, consultative relationships with HR / Benefits heads, CXOs, and admin leads
  • Conduct regular reviews to share performance metrics, feedback, and engagement plans

Account Growth & Engagement

  • Understand client needs and co-create customized health & wellness solutions
  • Drive adoption of services like doctor consultations, diagnostics, wellness camps, EAPs, and onsite clinics
  • Identify opportunities for upselling and renewals to expand CNH's footprint within client organizations
  • Operational Coordination

  • Work closely with internal teams (clinical operations, diagnostics, tech, and customer service) to ensure smooth execution
  • Resolve service issues swiftly and proactively to maintain client satisfaction
  • Track SLAs, utilization rates, and engagement KPIs for your accounts
  • Reporting & Insights

  • Present performance reports, usage trends, and health outcomes to clients
  • Generate data-driven insights to demonstrate impact and influence strategic decisions
  • Maintain updated client records in CRM systems and internal trackers
  • What We're Looking For :

    Experience & Skills

  • 4-7 years of experience in key account management, corporate sales, or enterprise partnerships
  • Prior experience in healthcare, health-tech, insurance, wellness, or B2B SaaS is highly desirable
  • Strong client handling and stakeholder management skills across senior levels
  • Excellent verbal and written communication skills
  • Comfort with data analysis, reporting tools, and CRM software (Zoho, Salesforce, etc.)
  • Mindset & Attributes

  • Customer-obsessed and outcome-driven
  • High ownership mindset with the ability to operate in a dynamic, fast-paced environment
  • Empathetic, solution-oriented, and strong attention to detail
  • Collaborative, with a knack for coordinating across cross-functional teams
  • Why Join CNH?

    Be part of a healthcare company that is genuinely transforming lives

    Play a pivotal role in scaling strategic B2B healthcare partnerships

    Work in a mission-led, agile, and growth-focused culture

    Competitive compensation with performance-linked incentives

    (ref : iimjobs.com)

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    Key Account Manager • Mumbai, India

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