Manager Client Relations & Key Account

Key Responsibilities :

• Client Interaction & Support :
• Serve as the first point of contact for all new client queries, understand their requirements, and share relevant information.
• Account Management :
• Manage and nurture relationships with existing key accounts to ensure continued satisfaction and repeat business.
• Cross-functional Coordination :
• Coordinate internally with the operations, creative, and production teams to ensure seamless client servicing.
• Client Meetings & Follow-ups :
• Schedule and participate in client meetings, presentations, and follow-ups.
• Product & Service Knowledge :
• Maintain a strong understanding of all products and services offered (training will be provided).
• Reporting & Feedback :
• Proactively share updates, reports, and insights with clients.
• Track client feedback and work with teams to resolve issues promptly.
• Record Maintenance :
• Maintain accurate records of all communications, briefs, and project timelines.

Skills Required

Marketing, Client Engagement, Client Relationship, Account Management, Client Servicing, Sales Coordination