Software Quality Process ManagerSteepGraph • India

Software Quality Process Manager

SteepGraph • India

1 day ago

Job description

Role Overview

We are looking for a seasoned Software Quality Process Manager (SQA) to build and institutionalize SteepGraph’s software delivery quality system from the ground up.

This is a foundational role the first dedicated quality leader responsible for defining, implementing, and governing organization-wide delivery and quality processes aligned with CMMI, ISO 9001, Agile, and DevOps best practices.

You will work closely with Delivery Heads, Project Managers, and Leadership to ensure predictable, high-quality PLM and software project deliveries through consistent templates, metrics, and governance frameworks.

Key Responsibilities

1. Process Definition & Standardization

Define end-to-end delivery processes covering proposal, estimation, planning, execution, and closure.
Develop standardized templates for proposals, estimates, kickoff decks, governance packs, and project dashboards.
Design and implement frameworks for Agile ceremonies, JIRA governance, defect management, and DevOps-integrated QA.
Establish and maintain a version-controlled QMS repository for all templates, SOPs, and delivery artifacts.
Ensure consistent process adherence across all PLM and software delivery projects.

2. Quality & Governance Managemen t

Implement and maintain QMS aligned with ISO 9001 : 2015 and CMMI Level 3+ standards.

Conduct internal, delivery, and configuration audits, track findings, define CAPA, and ensure timely closure.

Establish governance structures — steering committees, review cadences, escalation mechanisms, and delivery health checks.

Track and publish key delivery KPIs : defect density, process adherence, productivity, and quality trends.

3. Change Enablement & Training

Drive process awareness and role-based training programs for delivery managers and project teams.

Promote Agile / CMMI / ISO awareness through workshops and knowledge sessions.

Lead change management initiatives to improve adoption and institutionalization of new processes.

4. Continuous Improvement & Business Excellence

Identify, evaluate, and drive process improvement and automation opportunities across teams.

Perform RCA for process deviations and implement preventive measures.

Benchmark internal practices against industry best practices to continuously advance maturity.

Support customer audits, RFPs, and external assessments through robust process documentation.

Required Skills & Competencies

Technical / Process Expertise

Strong working knowledge of CMMI, ISO 9001, Agile, and ITIL (as supporting, not core) frameworks.

Proven experience in QMS implementation, audits, CAPA, metrics dashboards, and process automation.

Hands-on experience with tools like JIRA, Confluence, MS Office, and Visio for process design and reporting.

Familiarity with DevOps practices and delivery metrics.

Exposure to engineering / product development / PLM / ERP project environments preferred.

Soft Skills

Structured thinker, process-driven, disciplined, and collaborative.

Strong stakeholder management and communication skills — able to influence delivery leadership.

Comfortable operating in fast-growing, mid-size setups where you build processes from scratch.

Experience Profile

Total Experience : 10–16 years

Relevant : 5+ years in software quality, QMS setup, or delivery process governance

Preferred Domains : Product Engineering, PLM, ERP, Digital Transformation, or Software Services

Education : BE / BTech / MCA / MBA (Preferred)

Certifications : CMMI, ISO 9001 auditor, Agile, or Lean Six Sigma (preferred but not mandatory)

Why Join SteepGraph

Play a pivotal role in building SteepGraph’s Delivery Excellence Framework for PLM and software projects.

Collaborate with global teams delivering next-gen PLM and digital transformation solutions.

Opportunity to define and scale processes across business units, impacting quality, governance, and customer success.

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Manager Software Quality • India

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