Associate Process Manager

This role will be an essential part of the WFM Program in the Customer Operations Vertical.

He / she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct / behaviour, appearance and communication. An understanding of web technology and cable setup is necessary.

Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred.

WFM Role :

• Interaction with Techs in the field to provide them with real-time support
• Checking status of services on account in diagnostic tools
• Good Knowledge of agent scheduling and on floor staffing activity planning
• Should be able to coordinate with operations Managers and Leads
• Communicate effectively and close looping with the client in case of observations
• Updating status in internal as well as client tools
• Meet process expectations with high-quality standards and adherence to SLAs
• Candidate shall adhere to the information security requirements

WFM Process :

Minimum Qualifications