Sr. Digital Adoption Specialist

Key Responsibilities :

• Develop and implement comprehensive digital adoption strategies for multiple SaaS applications.
• Analyze user behavior and engagement metrics to identify areas for improvement and optimize adoption initiatives.
• Design and create interactive walkthroughs, tooltips, and in-app guidance using digital adoption platforms .
• Collaborate with cross-functional teams to understand user needs and tailor adoption solutions accordingly.
• Monitor and report on KPIs related to digital adoption and user engagement .
• Stay up-to-date with trends and innovations in digital adoption and change management .
• Continuously optimize digital adoption strategies based on user feedback and data insights.
• Install and utilize assigned InsightSoftware products to gain in-depth product knowledge.

Skills Required

Data Analysis, Change Management, Instructional Design, Project Management, Saas, Customer Retention